Service Dispatch Manager

EMPLOYER SUMMARY

At SunnyMac Solar, we've been at the forefront of sustainable energy solutions for the past 15 years. Founded with a vision to make clean energy accessible to all, our journey has been marked by accelerated growth and unwavering commitment to our core values. As a leader in the residential solar industry, we take pride in our stable foundation, driven by a dedicated leadership team deeply invested in shaping a brighter, more sustainable future.

Guided by ethical principles and a customer first approach, we understand that our people are the driving force behind our success. Our growth is not just measured by our achievements, but by the positive impact we make on the lives of our customers, communities, and team members. As we continue to expand, we're seeking passionate individuals to join our team and contribute to our shared mission of driving environmental stewardship through innovative solar solutions.

Position Summary

We are seeking an experienced and highly organized Service Dispatch Manager to lead our service dispatch operations. This role is responsible for scheduling, coordinating, and optimizing field service technicians while ensuring exceptional customer service, efficient workflows, and strong team leadership.

The ideal candidate thrives in a fast-paced environment, is detail-oriented, and excels at balancing customer needs with operational efficiency.

Duties and Responsibilities

- Manage daily dispatch operations, including scheduling and routing service technicians

- Supervise and support the dispatch team, providing coaching and performance feedback

- Coordinate service calls to ensure timely response and efficient resource utilization

- Act as a key point of contact between technicians, customers, and management

- Monitor service metrics (response times, completion rates, customer satisfaction)

- Handle escalations and resolve scheduling or service issues promptly

- Maintain accurate service records and dispatch data

- Collaborate with operations, sales, and service teams to improve processes

- Ensure compliance with company policies, safety standards, and service agreements

Requirements and Qualifications

- 5+ years proven experience in service dispatch, operations coordination, or field service management

- Previous leadership or supervisory experience preferred

- Strong organizational and multitasking skills

- Excellent communication and customer service abilities

- Ability to make quick, effective decisions under pressure

- Proficiency with dispatch software, CRM systems, and Microsoft Office (or similar tools)

- Industry experience in HVAC, plumbing, is an asset

Benefits

- 401k retirement plan with Roth option

- Dental insurance-free for "Employee Only" plan

- Medical insurance-free for "Employee Only" plan

- Vision Insurance-free for "Employee Only" plan

- Paid time off

- Disability insurance

- Life insurance