Service Coordinator

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

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JOB DESCRIPTION:

The Service Coordinator will be responsible for providing service estimates and quotations to potential service customers. Including parts pricing, labor, travel, per diem, shop supplies, etc.

JOB RESPONSIBILITIES:

- Coordinate all service calls.

- Opens, post, and close all SRO’s (Service Repair Orders).

- Ensure service technicians are at least 80% - 85% billable.

- Submit warranty claims with follow up to ensure factory pays claims.

- Handles all shipping and receiving duties.

- Answer all incoming service department calls first with as little consultation with mechanics as possible.

- Cold call old customers to do service work and get out old files for review.

- Assist in keeping ALL shop expenses to minimum.

- Maintains technician log hours of billable and non-billable to produce efficiencies and see where expenses can be cut.

- Other duties, as assigned.

PREFERRED REQUIREMENTS:

- High School diploma and/or equivalent in work experience

- Excellent interpersonal skills, proficient in oral and written communications

- Assembly experience preferred but not required

- Basic reading skills. Must be able to follow directions

- Customer service oriented

- Computer navigation and utilization skills with excellent Microsoft office proficiency

- Ability to perform work accurately and thoroughly

- Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea

- High attention to detail, time management, and self-motivation skills