Service Coordinator

Charlotte, NC, US, 28217

Workplace Environment: Hybrid

Company: AmeriGas Propane, Inc.

Requisition Number: 28971

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Posting

Job Summary:

The Service Coordinator will be responsible for the daily dispatch and optimization of the Service Technicians. The SC will work closely with District Operations to ensure efficient utilization of the technician’s time while meeting customer expectations. The service coordinator will partner with the customer experience team and field operations to ensure that service revenue targets are met. Subject Matter expert for all utilization tools and dashboards associated with this function

Key Characteristics:

- Must have prior experience with technician routing/dispatching

- Collaborates with others to ensure execution of objectives

- Has strong interpersonal skills and customer service skills

- Focused on meeting objectives while balancing technician and customer needs

- Must be analytical and capable of translating data into actionable results

Duties and Responsibilities:

- Build efficient service schedules for technicians in supported locations while adhering to the service standard operating procedures

- Partner with customer experience team to ensure appropriate jobs and fees are quoted consistently to customers to meet service revenue targets.

- Emergency dispatching – Coordinate ETA with Drivers/Service Technicians and Customers

- Work with District Operations to incorporate local knowledge to increase scheduling optimization

- Reschedule any required work from the previous day and change or make additions to the schedule as needed due to varying conditions

- Review district dashboard and service health check daily – identify aging open service orders, upcoming PFI, and recertification’s and ensure work is scheduled.

- Lead weekly District Service Planner meetings with district management. Make recommendations to maximize staffing, delivery, and service efficiencies.

- Work with District Operations to prioritize, schedule or eliminate aging open work orders

- Work with District Operations to ensure data collation and service work is posted daily

- Follow up on work that remains outstanding in service order pool and in CRM

Partner with Delivery Coordinator to ensure timely response for emergencies and execution of service and delivery related tasks as necessary

Knowledge, Skills, and Abilities:

- Knowledge of Safety protocols

- Ability to understand and relate technical requirements

- Proficient in Microsoft office products, such as PowerPoint, Word, and Excel

- Strong communication skills (both written & verbal)

- Effective problem-solving skills & acute analytical skills

- Customer service orientation

- Detail oriented with strong organizational & time management skills

Education and Experience Required:

- 3 years’ experience in service technician scheduling and/or logistics

- Propane experience a plus

- Multi-location scheduling experience preferred

High School diploma required

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Nearest Major Market: Charlotte