Customer Service Coordinator

COME GROW WITH US!

McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities.

At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers with the energy solutions of today and tomorrow.

We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011.

ABOUT THE OPPORTUNITY:

McDougall Energy is seeking a motivated and detail‑oriented professional with a passion for customer service to join our Credit team on an 8-month contract. Reporting to the Credit Manager, the Customer Service Coordinatorwill serve as the primary point of contract for incoming calls and emails, assisting customers with multi-tiered inquiries, triaging requests with a focus on first call resolution, and ensuring a seamless, professional and positive customer experience.

Responsibilities include:

- Collaborate with Credit, Sales, Operations, and Regional Operating Centers to drive efficient and coordinated processes

- Ensure all incoming calls and emails are addressed promptly in alignment with established Service Level Agreements

- Review account details with customers and facilitate the collection and processing of required documentation

- Guide customers through registration and use of the myAccount Portal to enhance self-service capabilities

- Proactively track, flag, and escalate outstanding issues to generate timely and effective resolution

ABOUT YOU:

- Three (3) years of customer service experience, delivering attentive, solution-focused support in fast-paced environments

- Motivated and detail-oriented professional with exceptional communication skills, including the ability to manage sensitive and complex interactions effectively

- Proven ability to triage requests, escalate issues, and ensure timely, professional, and seamless customer experience

- Proficient in computer applications, including intermediate knowledge of Microsoft Office Suit (Excel, Word)

- Experience working in and navigating ERP systems an asset

WHAT WE OFFER:

We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

We offer a comprehensive total rewards package including:

- Pay: $24.00 per hour

- Employee Assistance Program (EAP)

- Employee & Customer Referral Programs

- Employee Discount & Perks Programs

Are you ready to power your career and make a difference at McDougall Energy? Get energized and apply online today at www.mcdougallenergy.com/careers.

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest. McDougall Energy does not use AI in the recruitment process.