Managed Service Coordinator

Company Profile

Intellirent is a global leader in electrical test equipment rentals, serving the power and electrical testing industries with unmatched reliability and technical expertise. We specialize in providing field-ready equipment for testing, maintenance, acceptance, and monitoring applications. Our commitment to quality and service ensures every rental is fully prepared, complete with the right accessories and support to meet real-world demands.

We take a proactive and hands-on approach to equipment rentals. Each order undergoes pre-rental qualification to ensure the right match for the job, and all gear is tested in realistic conditions before shipping. Our support model encompasses not just the equipment, but the technician, the application, and the job itself, delivering end-to-end service that ensures success in the field.

With one of the largest inventories in the industry and a team driven by passion and precision, Intellirent connects the right equipment to the right place, on time, every time. We don’t just ship boxes; we actively monitor, adapt, and deliver on our commitments. When you join Intellirent, you're becoming part of a team that empowers essential industries through dependable tools and expert support.

Location

This job is 100% onsite at our facility in Roanoke, Texas.

Position Summary

The Managed Services Coordinator will be responsible for daily activities associated with the Managed Services offerings by intellirent including Calibration, Repair, Fleet Management and Asset Management. The position will interface directly with the customer, Production Teams and 3rd party Vendors to coordinate the processing of equipment to meet and exceed expectations. The role works within the Production Department and reports to the Managed Services Supervisor.

Primary Duties & Responsibilities

- Manage repair processing for customer and rental fleet

- Add new equipment and work orders into ERP system

- Provide customer support for all managed services offerings

- Manage calibration processing for customer and rental fleet

- Physical Inventory Management

- Perform additional duties as assigned by supervisor

Qualifications:

· Demonstrated analytical, problem-solving, organizational and time-management skills

· Outstanding communication skills, both verbal and written.

· Able to flex into OT as needed to meet customer demand

· Experience with Industrial electrical testing equipment including model familiarity is a plus

Measurement of Performance

Timely and effective management of service tickets

Immediate response to customer inquiries include new orders and updates

Effective customer communication as measured by service tickets

Experience & Education

2-5 years of hands-on experience with materials/equipment management

Asset Management/Inventory management experience preferred

Reports to:

· Managed Services Supervisor

Physical Requirements

· All positions will require, to some degree, the physical abilities described below to perform the essential functions of the job

· Work the expected hours, consistently arrive at work at the agreed time and follow Company rules and guidelines regarding breaks and meal periods.

· Communicate effectively, both oral (in person and on the phone) and in writing.

· Use of tablets and computers in various IT systems

· Use keyboard or equivalent equipment, to access the computer,

· Use hands to manipulate documents and general paperwork to view contents

· Read documents, reports, files, etc.

· Communicate effectively using the telephone, email, and instant messaging

· Move around and through all work areas as needed, may include climbing stairs or ladders

· For Office-based role:

o Regularly sit at assigned locations/desk for up to 8 hours per day with allowable breaks

o Lift and/or move up to 10 pounds (i.e. books, reports, binders, etc), OR if IT related lift up to 50 pounds in IT equipment individually

· For Operations, Warehouse, & Lab based roles:

o Lift, push, and move up to 75 pounds individually and up to 150 pounds as a team

Compensation & Benefits

· The hourly rate of pay for this role will be between $26.00 and $28.00 per hour. Overtime will be paid at the legally required rate. A certain amount of overtime maybe expected each week but will vary from week to week.

· Benefits will be available to all full time employees. Full time is typically considered to be 40 hours per week (but must consistently work 30 hours minimum per week over any consecutive eight week period).

Why Join Intellirent?

· Career Growth: At Intellirent, we believe in empowering our team members to reach their full potential. We offer ample opportunities for career advancement in a growing company.

· Industry Leadership: Work for a recognized leader in the test equipment distribution industry, trusted by top clients across utilities, renewable energy, and industrial sectors.

· Collaborative Culture: Join a team of experienced professionals who value collaboration, innovation, and delivering exceptional service to clients.

· Competitive Compensation: Competitive base salary, uncapped commission structure, and comprehensive benefits package.

Intellirent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

All offers of employment are contingent upon the completion of a pre-employment background investigation that may consist of, but is not limited to, a pre-employment drug & alcohol screen, criminal background investigation, and documentation required by the Immigration Reform & Control Act of 1986 or other applicable regulations. During the background investigation process, a record of conviction or other adverse issues will not necessarily disqualify a candidate from employment. intellirent will consider factors such as 1) the length of time that has passed since the offense or adverse issue; 2) age at the time of the offense or adverse issue; 3) the severity and nature of the offense or adverse issue; 4) the relationship of the offense or adverse issue to the position for which you have applied, and 5) evidence of rehabilitation. Additionally, candidates who refuse to submit to a drug and alcohol test or who fail to show up for a drug test within the required time will no longer be considered for employment, and any offer of employment will be rescinded.

Last Updated 03/09/2026

Pay: $26.00 - $28.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- On-the-job training

- Paid time off

- Parental leave

- Vision insurance

Work Location: In person