Commercial Service Coordinator

At TLC Plumbing Heating Cooling Electrical, we take pride in being an award-winning company built on a foundation of excellence and innovation. Our life-changing culture fosters growth, collaboration, and success, making us a sought-after workplace for experienced professionals looking to elevate their careers.

Our mission is simple yet powerful: to provide a stable and supportive work environment while earning the respect of our peers and industry leaders. We achieve this by staying true to our core values—honesty, hard work, respect, compassion, and consistency—which guide everything we do.

Job Description

TLC is seeking a motivated and detail-oriented Commercial Service Coordinator to support our Commercial Service Department. This role is responsible for managing third-party customer accounts, coordinating invoice and contract documentation, and ensuring compliance with customer billing requirements.

The Commercial Service Coordinator plays an important role in maintaining accurate invoicing, supporting contract administration, and coordinating communication between internal departments and commercial clients. This position requires strong organizational skills, attention to detail, and the ability to manage multiple administrative processes in a fast-paced environment.

Job Responsibilities

- Provide professional and courteous customer service to clients, technicians, and coworkers

- Utilize company systems such as Excel spread sheets, Service Point Pro, Viewpoint, Microsoft Office, and internal databases

- Support technicians with administrative needs including documentation and job information

- Process and manage commercial service invoices, ensuring accuracy and compliance with customer billing requirements.

- Review and adjust invoices as needed, including approved billing changes and applicable tax documentation.

- Monitor third-party invoice aging reports and assist with resolving outstanding billing issues.

- Review and coordinate third-party contracts, ensuring billing requirements and documentation are properly maintained.

- Maintain customer records, billing information, and account documentation within company systems.

- Manage customer compliance and invoicing portals, ensuring required information and documentation are kept up to date.

- Coordinate and provide supporting documentation to customers as needed, including Certificates of Insurance (COIs), W9 forms, and related materials.

- Generate reports and maintain internal trackers to support account management and issue resolution.

- Serve as a liaison between internal teams and third-party customers to ensure accurate communication and efficient account coordination.

- Provide administrative support to the Commercial Service Department and assist with departmental processes and documentation.

- Assist with team coordination to ensure phone coverage and efficient workflow

- Maintain a clean, organized workspace and accurate documentation practices

- Perform additional administrative tasks as needed to support department operations

Job Requirements

- Strong customer service and communication skills

- Ability to multitask and work efficiently in a fast-paced environment

- Strong organizational and time management abilities

- Basic computer proficiency including Microsoft Word, Excel, and email systems

- Ability to learn service management systems such as Viewpoint & Service Point Pro

- Strong attention to detail and documentation accuracy

- Ability to remain calm and professional while handling high call volumes

- Dependable, self-motivated, and able to work well with a team

- Willingness to learn and grow within the service and construction industry

Salary

$41,600 - $62,400

Why choose us?

- Comprehensive Benefits: Enjoy Medical, Dental, and Vision insurance, along with voluntary benefits that cater to your personal and family needs.

- Secure your future with our retirement plan and company-provided life insurance policy.

- Career Growth Opportunities: Experience unparalleled professional development in an empowering culture that values your growth and potential.

- Great Work Culture: Be part of an empowering and collaborative community.