IT Field Operations Coordinator

THE COMPANY

Headquartered in Calgary, Alberta and with operations near Fort St. John, British Columbia, Pacific Canbriam Energy Limited (“PCE”) is committed to our 5Cs business philosophy of creating benefits for our Community, Country, Climate, Customer, and Company.

PCE believes that the quality of its resource is a strategic asset that differentiates the company. Early efforts to identify a scalable, low-cost supply source led to a focus in the Altares and Kobes Montney regions in northeast B.C. The Montney is a world-class resource and Altares is among the highest quality areas. The region possesses a unique combination of thickness and overpressure, which contributes to highly efficient stacked resource development and strong well deliverability. Pacific Canbriam’s Montney resource also has high liquids content and overall rock quality, that translates into a highly competitive supply cost.

We believe that teamwork is the foundation of our success. We have established a culture in which problem-solving skills and critical thinking are highly valued. Individual technical disciplines collaborate to achieve common objectives and continuously improve results. PCE’s strategy and its culture are centred on this commitment.

PCE is committed to protecting people and the environment through responsible natural resource development. We are proud to engage in industry-leading sustainability practices and promote continuous improvement throughout all areas of environment, social and governance (ESG) topics.

The next iteration of our integrated approach relates to the planned export of our natural gas to markets in growing economies overseas. To achieve this aim, PCE will supply B.C.’s proposed Woodfibre LNG project, which will liquify the natural gas and load it into vessels. The natural gas will be shipped to help supply a growing demand for cleaner sources of energy in Asia.

OUR FACILITIES

Our centralized, fully sweet natural gas operation is anchored by the Altares shallow cut refrigerant plants, located approximately 124 km northwest of Fort St. John, BC near Hudson’s Hope, BC. The facility includes plant, field, and water handling divisions, supported by an in-house maintenance department with a warehouse and shop. We generate power, recycle produced water, and produce our own fuel gas. Recent expansions have increased our processing capacity, and ongoing investments in water infrastructure support high recycling rates and sustainable water management. PCE continually enhances operations to reduce emissions and align with our growth strategy.

PCE is committed to sustainable development and regularly enhances its operations to reduce emissions.

THE POSITION

PCE is seeking an IT Field Operations Coordinator to provide technical support and implement infrastructure systems and applications across multiple disciplines (employees, contractors, and consultants) and locations. This role supports all Fort St. John staff and remote sites, collaborating with Site IT and Operations to optimize IT systems, telecom, and infrastructure. The position is based in our Fort St. John office.

Key Responsibilities

- Support, maintenance, development and evaluation of all site infrastructure systems, including desktops, laptops, servers, LANs, WANs, Internet, intranet, security, wireless access points, firewalls, switches, applications and voice communications

- Function as an expert user with both IT and application expertise and serve as a cross-functional, knowledgeable, single point of contact for Fort St. John staff and contractors

- Manage and support internal infrastructure, hardware (servers/desktops), data center interactions, and network security

- Provide additional support for SCADA and PLC systems, ensuring optimal functionality and operational efficiency

- Provide technical support to all users and translate user and/or system requirements into functional specifications

- Create and maintain project documents and associated planning documents; create stakeholders’ analysis and facilitate stakeholder meetings

- Install and manage network cabling as per Pacific Canbriam Standards

- Implement cybersecurity policies, procedures and protocols

- Identify functional specifications and technical requirements to support business cases for new technology

- Provide support for software and hardware evaluations, upgrades, testing and implementations

- Provide audio and video support for conference rooms, including troubleshooting and maintenance

- Provide support for the bridging of communications between vendors, site IT and operations teams

- Troubleshoot and maintain the VoIP system for optimal performance and reliability.

- Manage and maintain the IVR (Interactive Voice Response) system to support efficient call routing and user experience

- Deploy new software version releases and updates; troubleshoot end-user feedback and implement solutions

- Provide site Operations users with knowledge, training, and support when needed

- Manage IT assets, including maintenance of component inventory and related documentation

THE INDIVIDUAL

This role is both exciting and challenging and is suitable for a candidate eager to contribute to a growing organization.

About You

- Self-starter who is driven to find solutions

- Works effectively with diverse, multi-disciplinary teams

- Strong organizational, communication, and interpersonal skills

- Strong OT infrastructure, security and system knowledge

- Strong knowledge of Starlink setup, administration and troubleshooting

- Excellent IoT knowledge

- Demonstrated ability to manage multiple tasks concurrently with minimal supervision

- Excellent analytical and problem-solving abilities

- Exceptional time management skills and the ability to prioritize work effectively

- Ability to understand end-user urgency and sensitivity of issues, and consistent follow-through on delivery to the customer on time

- Hands-on experience and excellent knowledge in troubleshooting Windows operating systems: Windows 11 Pro, Windows Server 2019 & Windows Server 2022

- Hands-on experience and good knowledge of network cabling, switching, routing, wireless and firewalls

- Advanced knowledge of Microsoft Office, Bluebeam, M365 Office suite, M365 Administration, Adobe Acrobat, MS Visio and MS Project

- Exceptional knowledge of computer and laptop hardware

- Knowledge/understanding of Windows 20xx Servers, SharePoint, SQL Server, Microsoft Exchange 20xx, Active Directory, GPO, DHCP, DNS, TCP/IP, Avaya, Fortinet switches and firewalls, LAN/WAN setups, VPN, Starlink setup and Voice over IP communication

- Preferred knowledge of Fortinet and Cisco products

Qualifications

- Bachelor's degree or diploma in Computer Information Systems or Computer Science

- Minimum of 7 years’ extensive, hands-on experience with IT service management and IT Infrastructure, administration and maintenance

- Minimum of 5 years of telecommunication systems administration and maintenance

- Network and OT experience strongly preferred

- Minimum 5 years of Oil and Gas experience

- Comfortable and capable of working at remote industrial sites

- Valid driver’s license and willingness to travel to various sites within British Columbia (Fort St. John sites)

APPLICATION PROCESS

Please submit your resume and address your cover letter to the Manager, IT, indicating your interest in the position and how your experience meets or exceeds the qualifications. Pacific Canbriam Energy thanks all candidates; however, only those selected for an interview will be contacted.

PCE is proud to be an equal opportunity employer. We firmly believe that a diverse team not only celebrates our differences but also drives innovation and optimizes performance. We commit to fostering a diverse, equitable and inclusive environment, where talented people collaborate to continuously improve - collectively building an extraordinary vision for the future.

PCE encourages qualified applicants of any race, religious belief, colour, national or ethnic origin, disability, age, marital or family status, sex or sexual orientation, gender identity or expression to apply. Hiring decisions are based on merit, qualifications and unique business needs. We do not tolerate any discrimination, harassment, or workplace violence, and we will promptly investigate and remedy any claims and take appropriate corrective action.

PCE is committed to providing reasonable accommodations for qualified individuals with disabilities. If you require assistance with this application, please reach out to HR@pacific-canbriam.ca

Job Type: Full-time

Pay: $95,000.00-$120,000.00 per year

Benefits:

- Dental care

- Extended health care

- Paid time off

Experience:

- IT support: 5 years (preferred)

Work Location: In person