Operations Coordinator

Position Summary:

Performs a variety of clerical duties and processes and maintains departmental records.

Criteria: Education/Experience:

High school diploma (GED) with at least three years of bookkeeping, clerical, or related experience. Must possess excellent computer skills including experience in word processing and spreadsheet programs.

Skills/Abilities:

Excellent communications and customer service skills. Working knowledge of MS Office Suite software and the use of computer systems.

Certifications/Licenses:

None.

Physical Demands:

The ability to use a computer keyboard effectively. The ability to orally communicate by phone and person to person. The ability to see and read printed material.

Work Environment:

Indoor office conditions. Location and work hours are determined by Management and may be adjusted as needed.

Telephone:

Must maintain an operating telephone and furnish the number to his/her supervisor.

Essential Functions:

- Uses software such as Cityworks to generate, identify assets, process, dispatch, and close work orders for Operations and Maintenance.

- Uses software such as OnBase or others to process invoices and create/edit purchase orders.

- Completes expense reports as needed for the department.

- Monitors radio calls and system alarms (water & wastewater) and dispatches field personnel to appropriate locations.

- Maintains records for the State of Tennessee water sanitary survey inspection.

- Processes Tennessee one-call locate requests and communicates with field personnel as necessary.

- Prepares and distributes documents, reports (including word processing, spreadsheet and presentation documents and mass mailings).

- Schedules or arranges activities/meetings/room set-up, travel arrangements, etc.

- Generates report and prepares invoices for waste hauler billing for grease and septage disposal.

- Generates letters sent to customers in accordance with the grease trap program.

- Monitors surcharges for sludge, grease, and grit/screening hauling to landfill.

- Orders all chemicals for the water and wastewater treatment plants.

- Coordinates HUD/CDBG projects (contractor payments, legal ads, spending analysis).

- Coordinates Plant Maintenance Apprentice system in the TPC online program.

- Monitors radio calls and system alarms (water and wastewater) and dispatches crews to appropriate locations.

- Creates and completes water quality orders in Cityworks by adding lab data, mapping location, adding ELM, and attaching completed lab card.

- Monitors electric usage of all plants, lift stations, and pump stations and reports unusual spikes or declines.

- Communicates with area restaurants and business owners regarding grease traps. Dispatches hauler when appropriate.

- Generates letters and communicates with waste haulers regarding insurance requirements and yearly contract renewals.

- Collects and compiles data for state water and wastewater reports as needed.

- Coordinates parcel and freight deliveries and pickups for equipment repairs.

- Obtains quotes for parts, equipment, and supplies.

- Utilizes CMB for customer information on lift stations and water quality complaints.

- Utilizes GIS for water, wastewater, and grease trap information.

- Organizes and maintains related records and files (water quality complaints, Apprentice Program records and files, work order files, purchase order files, ER files and contract work files).