Inside Sales Representative

Waupaca Foundry, Inc. is North America’s leading supplier of iron castings and has a history of innovation with a legacy of product quality. Waupaca Foundry employs approximately 4,400 people company-wide. Waupaca Foundry is committed to relentless improvement, forward-thinking sustainability initiatives, and providing a reliable experience to the millions who use our castings every day. Our goal is to employ individuals who take pride in their work within a culture of continual innovation. Waupaca Foundry is proud to be an employer of choice for those driven and skilled individuals seeking rewarding careers by producing top quality castings. You will be right at home at Waupaca Foundry. Cast Your Own Future. More information is available on our website www.waupacafoundry.com Summary Inside Sales Representative Job Summary

We are seeking a detail-oriented and self-directed Inside Sales Representative to join our office-based sales team. The primary role is to log and create quotes, follow up with customers on quotes, enter feedback into our CRM system, and communicate the status of key quotes to outside sales representatives. This position is essential to streamlining our sales process, ensuring accurate data management, and supporting our outside sales team in closing new business. The ideal candidate excels at phone and email communication, thrives in a fast-paced environment, and is meticulous in managing details.

- Quote logging & preparation: Logs quotes into the system and ensure they progress through all of the quote preparation gates and get submitted to the customer in a prompt fashion.

- Quote Follow-Up: Proactively contact customers via phone and email to follow up on submitted quotes, gather feedback, and address inquiries or concerns.

- CRM Data Management: Accurately enter customer feedback, quote updates, and interaction details into the CRM system to maintain up-to-date records.

- Communication with Outside Sales: Regularly update outside sales representatives on the status of important quotes, highlighting urgent opportunities or issues.

- Customer Relationship Support: Build and maintain positive relationships with customers through professional and timely communication. Handle a seamless transition from inside sales to customer service once we secure the business.

- Process Improvement: Identify opportunities to improve quote follow-up processes and CRM data accuracy, collaborating with the sales team to implement solutions.

- Administrative Support: Assist with preparing sales reports, tracking quote performance, and other tasks to support the sales department.

- Customer Portals, customer surveys, and all other duties as assigned.

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.

- High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, or a related field preferred.

- 0-3 years of experience in inside sales, customer service, or a related role (experience in manufacturing or industrial sectors preferred but not required).

- Familiarity with CRM systems (e.g., Salesforce, HubSpot) is a plus.

Qualifications/Skills

- Exceptional attention to detail to ensure accurate CRM data entry and quote tracking.

- Self-directed with the ability to prioritize tasks and work independently in a fast-paced environment.

- Strong communication skills, with comfort and confidence engaging customers via phone and email.

- Proficiency in Microsoft Office (Excel, Word, Outlook); ability to learn CRM and sales tracking tools quickly.

- Understanding of the iron casting or manufacturing industry is a plus but not mandatory (training provided).

- Customer Focus: Ability to build rapport with customers and understand their needs.

- Organization: Strong time management and organizational skills to handle multiple quotes and tasks simultaneously.

- Team Collaboration: Works effectively with outside sales reps and other team members to achieve sales goals.

- Problem-Solving: Proactively addresses customer concerns and process inefficiencies.

If selected for consideration, candidates must successfully complete a selection process that includes interviews, reference check/verification, and a pre-employment drug screen.

Waupaca Foundry offers competitive wages and exceptional benefits, including:

- Medical, dental, vision

- Short and long term disability

- Life insurance

- 401(k)

- Employer funded retirement plan

- Paid vacations/holidays

- Wellness program

- Fitness membership

- Employee assistance program (EAP)

- Employer supported career development, including tuition reimbursement

Waupaca Foundry is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.