Customer Service Representative(Account Management)

Job Description

Your previous customer service/account management experience in a fast paced environment make you the perfect candidate to fill the open position we have due to an upcoming retirement. You will be based at our Jackson, MS facility and will work cooperatively with customers & members of the production and distribution team to grow existing customers,support new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

In addition to being the representative of our customer and their advocate, you will:

- Generate new & repeat sales by providing product and technical information in a timely manner

- Determine customer requirements and expectations in order to recommend specific products and solutions

- Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles

- Accurately process customer transactions such as orders, quotes or returns

- Provide accurate information regarding scheduling and availability of items

- Obtain and provide accurate information relating to shipment dates and expected date of delivery

- Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability

- Increase sales and average order size by means of cross-selling, up-selling, add-on sales

- Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction

- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed

- Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint

- Remain current on consumer preferences, changes in local codes and product developments

- Setup and maintain customer files

- Identify trends in customer satisfaction or dissatisfaction

- Manage time effectively, meet personal goals and work effectively with other members of the team

- Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software

- Follow company policies and procedures

- Present a professional image at all times to customers and vendors

- Conduct ongoing customer needs, analysis, research of customer requirements through first party resources.

- Complete contact activity reports

- Assist in sales projects like price increases etc.