Customer Account & Service Representative

Primary Function

Under general supervision, provides efficient and effective customer service to power customers, receives payments, handles customer inquiries, resolves complaints and performs data input related to power payment arrangements and creates connect, disconnect, reconnect and trouble orders. Performs other duties assigned.

Minimum Qualifications

High school equivalency and two years of customer service experience including working with customer accounts, payment arrangements and debt collection.

Licensing & Certification Requirements

Veteran's Preference (External Applicants Only): Submit DD form 214 or other evidence of veterans' status by the job posting deadline.

Other Requirements/Testing

Experience working in Division Offices and/or the Call Center is preferred. Successful candidate must be able to successfully pass a credit check.

A negative drug test is required as a condition of employment.

Employees must notify supervision when applying for a position.

"Imperial Irrigation District is an equal opportunity/affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees."