Customer Care Representative

Customer Care Representative - Customer Service

Primary Location: Olathe, Kansas

Reports to: Branch Manager

Description:

A leader in the natural gas industry since 1976, GROEBNER is a distributor and manufacturers’ representative focused on natural gas companies and contractors within the U.S. Now third generation led, we are proud to be family owned and operated for more than 45 years. Team GROEBNER has more than 650 years of combined industry experience and focuses every day on providing safe, reliable products, training, and services to our customers in support of their ever-changing needs.

Summary:

The Customer Care team, consisting of skilled professionals, serves as the primary point of contact for both internal and external customers. This role encompasses various responsibilities, such as generating quotes, processing orders, and ensuring customer satisfaction by going above and beyond. Occasional travel may be necessary.

Responsibilities:

- Receive and process incoming e-mails, telephone calls, walk-ins, fax orders and RFQ’s

- Determine required parts to fulfill an order according to part numbers and/or customer descriptions

- Provide internal and external customer service and sales support on all product lines

- Prepare quotes, provide product information, resolve customer concerns, investigate order entry/shipping/invoicing errors, expedite shipments, and maintain open order reports

- Purchase and/or transfer products to meet customer delivery timeframes

- Read schematics and charts to determine needed products

- Organize, prioritize, and manage multiple tasks efficiently

Skills:

- Excellent verbal and written communication skills

- Excellent active listening skills

- Dedication to providing best in class customer service

- Shows professionalism particularly when working with customers or other departments within the company

- Strong organizational skills and project coordination skills

- Positive mental attitude and high level of collaboration

- Proficiency in Microsoft Office Suite

- Problem analysis and problem-solving skills

- High attention to detail

Abilities:

- Ability to collaborate with cross-functional teams

- Ability to manage multi-functional tasks

- Ability to prioritize work effectively

- Ability to create solutions to previously unsolved issues

- Ability to read and interpret documents such as operating instructions and procedure manuals

Working Environment:

- Must be able to sit, walk or stand for extended periods

- Must occasionally lift and/or move up to 40 - 50 pounds

Qualifications:

- High School Diploma or GED required

- Associate or bachelor’s degree in business and/or relevant experience preferred

- 2 to 5 years of customer service experience

- Customer Service experience in natural gas industry highly preferred

- Strong computer skills

- Team player

- Must have valid driver’s license without restrictions

Note: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- On-the-job training

- Paid time off

- Parental leave

- Professional development assistance

Work Location: In person