Customer Care Representative

Responsibilities

At OPPD, our Customer Care team plays a critical role in supporting the communities we serve. As the first point of contact for many customers, Customer Care Representatives help resolve questions, provide guidance, and ensure customers have the information and support they need related to their electric service.

We are currently hiring two Customer Care Representatives to join our Customer Service Operations team. In this role, you will interact with residential and business customers across multiple communication channels while helping deliver a positive and professional customer experience.

Because our customers speak many languages, Spanish bilingual candidates are strongly encouraged to apply.

What You'll Do

Customer Care Representatives help customers navigate a wide variety of electric service needs while ensuring every interaction reflects OPPD's commitment to service excellence.

In this role, you will:

- Respond to a variety of electric service inquiries from residential and business customers

- Assist customers through multiple communication channels including phone, email, mail, and other service platforms

- Provide information related to:

- Energy usage

- Outages and service restoration

- Billing and rates

- Payment plans and options

- Account security

- OPPD programs and service offerings

- Initiate and process customer service transactions such as:

- Start, stop, and transfer service

- Billing adjustments

- Payments and payment arrangements

- Outage requests

- Maintain accurate customer account information within customer service systems

- Work collaboratively with internal teams to ensure customers receive timely and accurate service

This role requires strong communication skills, problem-solving ability, and a commitment to providing a professional and supportive customer experience.

Work Schedule & Environment

Customer Care Representatives support customers across a wide range of service hours.

Key scheduling details include:

- Department operating hours: 7:00 AM - 6:00 PM

- Typical schedules are 8-hour shifts within that window

- Example shifts may include:

- 7:00 AM - 3:30 PM

- 9:30 AM - 6:00 PM

- Scheduling is determined through a shift bid process based on seniority

- Employees select one required in-office day per week based on their shift selection

- Additional in-office attendance may be required for meetings or operational needs

This role is considered an essential position, meaning employees may be required to report onsite during operational emergencies or if remote work capabilities are unavailable.

What Success Looks Like in This Role

Successful Customer Care Representatives:

- Deliver friendly, professional customer service during every interaction

- Communicate clearly while listening carefully to customer concerns

- Accurately process customer transactions and account updates

- Remain calm and solution-oriented in high-volume customer environments

- Maintain strong collaboration with team members and other departments

- Demonstrate reliability, professionalism, and attention to detail

Why OPPD

At OPPD, our people power everything we do. Customer Care Representatives are an important part of delivering reliable service and helping customers navigate their energy needs every day.

Join a team committed to:

- Collaboration

- Customer service excellence

- Continuous improvement

- Supporting the communities we serve

Qualifications

Minimum Qualifications

- High school diploma or GED

- One or more years of customer service experience

- Strong interpersonal and verbal communication skills

- Excellent listening skills with the ability to understand concerns and overcome objections

- Ability to quickly build rapport with customers

- Strong computer aptitude and keyboarding skills

- Ability to maintain confidentiality of customer information

Preferred Qualifications

- Experience working in billing, sales, or account services environments

- Experience working in high-volume customer contact centers

- Bilingual in English and Spanish strongly preferred

Spanish language skills help us better serve customers and provide a more seamless service experience.

Closing Statement

Local 1483

$29.59

At Omaha Public Power District, we're passionate about three things: power, the people who make it, and the people who rely on it.

WE ARE: Where the Light Starts. OPPD is the 12th-largest public power utility in the U.S., serving over 850,000 people across 5,000 square miles and 13 counties.

WE'RE COMMITTED TO: Each other and the people we serve. This commitment drives us. We're dedicated to providing our communities with affordable, reliable, and environmentally sensitive energy services today, tomorrow, and well into the future.

OUR JOB: To provide power with a purpose. We have real impact - on people's lives, on the environment, and on the future of energy. We're always looking for bright, capable people who want an opportunity to lead from where you are, wherever you are, and know that your ideas will be heard. If you want to be a source of real, positive change for the community and the people who live in this region, then working for a company acknowledged for caring about these same things is likely a priority for you as well.

Org Marketing Statement

EOE: Protected Veterans/Disability

How To Apply

Apply online at www.oppd.com on or before 3/19/2026.

Recruiter: Scott Green - smgreen@oppd.com #LI-SG

PLEASE NOTE - Your application has not been submitted unless you have applied for a specific requisition. If you have not chosen a specific opening, your application will remain in 'DRAFT' form and will not be viewed by our Human Capital staff.