Technical Support Intern

At Majestic Steel, we’re more than a steel service center — we’re a team of problem solvers, innovators, and relationship builders. We are seeking a Technical Support Intern to join our team! The Technical Support intern will assist in responding to service desk requests, basic troubleshooting, and special projects. You will play a key role in supporting technology, making a meaningful impact on Majestic Steel’s daily operations.

Why Work With Us:

- Work Setting: Hybrid work schedule; onsite Tuesday, Wednesday and Thursday, remote Monday and Friday

- Technology Offerings: Gain proficiency with modern technologies, including cloud-based platforms (Azure), cybersecurity tools, Active Directory, Entra ID (Azure AD), Intune, Slack, VMware, Veeam, Microsoft 365, and Okta

- Impact: Enhance your skills with hands-on experience in a corporate IT environment while delivering responsive, reliable tech support that minimizes downtime keeps everyone productive

What You Will Do:

- Respond to Helpdesk Requests: Provide first-level support to local and remote associates, aiding in resolution of technical problems.

- Troubleshoot: Support troubleshooting efforts for hardware, software, printer, mobile device, and network connectivity issues under supervision.

- Documentation: Maintain accurate records of support requests and resolutions within the helpdesk ticketing system

- Support Team Efforts: Work collaboratively on large-scale projects and complete additional job-related responsibilities as assigned

Who We Are Looking For:

- Experience: Current student pursuing a degree in Information Technology or related field, familiarity troubleshooting and support of Windows 11 and Microsoft 365 applications

- Skills & Abilities: Professional and friendly demeanor, ability to clearly communicate technical information to non-technical associates; detail oriented, strong problem-solving skills with a commitment to learning

- Additional: Must be able to lift up to 50 pounds, and work efficiently in office, remote and warehouse settings

What Makes You Stand Out:

- Prior experience or internships in an IT support environment.

- Basic understanding of mobile device support (iOS, Android)

- Genuine passion for technology and strong enthusiasm for continuous learning and professional growth.

At Majestic, we are committed to creating an inclusive environment where diverse voices are welcomed from associates throughout the entire organization. We have an inclusive culture, where all associates are respected; where different viewpoints, thoughts, and ideas are encouraged and embraced. Majestic is proud to be an equal opportunity employer.