Product Support Intern

Job Description:

Job Summary:

Gain valuable experience as a paid intern working with the Trihydro. This position is responsible for working with the software product support team to provide help-desk support to software customers through a variety of tasks. Duties will include working with Trihydro’s support ticket system, Samanage, to track, record and manage customer needs. Applicants must be in pursuit of a bachelor’s degree in computer science, software support, software development, database management, or IT business and possess a desire to learn about the software industry. Preferred applicants will have customer support experience.

This is a part-time, non-benefited, internship position with flexible hours. Currently enrolled junior, senior, and graduate students are encouraged to apply.

Qualifications:

- Strong communication and interpersonal skills.

- Ability to work in a team environment.

- Strong attention to detail, accuracy and completeness, and a commitment to producing high-quality work.

- Customer service oriented.

- Ability to analyze and interpret data in spreadsheet applications (MS Excel).

- Adaptability and willingness to learn new technologies.

- Excellent problem-solving skills.

- Commitment to safe operations

Performance Metrics:

Sales Support Intern will be evaluated on the following key performance areas during their first year:

1. Learning and Skill Development:

- Demonstrates curiosity, engagement, and a willingness to learn new technical and professional skills.

2. Task Support and Contribution:

- Assists with technical, field, or administrative tasks appropriate to experience and training.

3. Communication and Professional Conduct:

- Provides status updates, asks questions, and raises issues as needed.

4. Growth and Engagement:

- Incorporates feedback to improve performance and understanding of professional expectations.

- Engages positively with the team and contributes to a supportive work environment.

What We Offer:

- Industry-leading 401(k) retirement plan, including a 6% discretionary match

- Opportunities for professional development and career growth

- A collaborative and inclusive work environment

- Mentoring and opportunities for professional advancement

- Best-in-class safety culture

Please note that the salary information shown below is a general guideline ONLY. Salaries are based upon candidates experience and qualifications, as well as market and business considerations.

Summary pay range: $18-$20/hour

This position will remain open until a qualified candidate has been selected.

Trihydro is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or because of a protected Veteran status.