Sr Admin, Operations Support

Requisition ID: 109301

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Primary Role

The Sr Admin, Operations Support is responsible for providing day-to-day administrative support.

Key Accountabilities

- Provide general administrative support for day-to-day managerial and departmental needs and special projects, which may include but are not limited to, providing travel arrangement support, maintaining departmental calendar of events, maintaining inventory of office supplies, equipment, and material, composing correspondence, obtaining permits, preparing and distributing meeting minutes, process purchasing card and fleet related expenses, initiating purchasing transactions, document preparation, payroll support, sewer disconnect contract management

- Provide any additional assistance and research and resolves difficult customer questions, concerns, difficulties, inquiries and/or problems. May include, but is not limited to, gathering information from operations leadership, speaking with customers, and explaining company processes. Manage and respond to BPEMs

- Serve as a first level resource for various departmental or functional issues which may be related to customer service, operational excellence, regulatory compliance, etc.

- Provide or facilitate training of customers or internal staff/departments

- Administer and coordinate the preparation and completion of work orders in accordance with company policies and practices.

- Compile and review numerous essential reports on a daily/weekly/monthly basis.

- Enter data and perform analysis in information systems.

- Local inventory support. Maintain inventory records and prepare reports. May work with vendors to resolve routine supply and distribution discrepancies. Set up new vendors, review invoices, respond to vendor requests for investigation into payments, submitting contracts and approvals, report to the appropriate parties, and request disbursements.

- Provide and maintain a variety of advanced accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, purchase orders, customer payments, and bank deposits.

- Research and compile updates information in various systems, including databases, spreadsheet and word processing programs.

- Use and maintain business systems and other reporting tools to enter, compile, calculate, track, reconcile, report and clean-up data pertaining to various processes which may include but are not limited to, departmental operations, time and labor, capital programs, field projects, work orders, regulatory compliance, and employee records.

Knowledge/Skills

- Knowledge of customer and/or operations support practices.

- Intermediate level experience with computerized systems, database management, spreadsheet and word-processing programs to process data and create reports.

- Strong knowledge of computer software such as MS Word, Excel and Outlook.

- Process and project management skills.

- Good business acumen and judgment.

- Good quantitative and analytical skills; attention to detail.

- Good verbal and written communication skills (e.g., report writing, listening, plan reading and creating, and presentation).

- Strong interpersonal skills (e.g., tact/diplomacy, persuasion, team building, cooperation, leadership, ability to motivate others.

Experience/Education

- High School Diploma or GED

- 5+ years’ experience in clerical / administrative support

Work Environment

- Standard indoor office environment.

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.