Operations Administrator and Support

The Operations Administration & Support is a cross-functional role that is responsible for utilizing standard procedures to provide a “best in class” level of service. The Operations Administration & Support (OAS) works collaboratively with the Delivery, Service and Customer Service teams through accurate and timely processing of work orders, payments, deliveries, and when required support overflow of inbound and outbound customer calls. The OAS will also update and maintain customer account information ensuring that account data is current and accurately reflects customer status or inquiries.

Why join us: Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.

Competitive Compensation: We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

What you’ll do:

- Posting daily truck deliveries in database including:

o Researching and correcting any posting errors or issues

o Re-pricing deliveries when necessary

o Posting Meter Readings

o Communicate discrepancies or issues to the appropriate contact

- Process daily service work orders:

o Communicate discrepancies or issues to the appropriate contact

o Ensure work orders are processed in a timely and efficient manner

- Process daily payments as well as any incoming or outgoing correspondence

- Varied administrative and clerical tasks & support to site functions

- Assist with record retention compliance

- Validate and review customer account information to ensure compliance and accuracy.

- Update system information as required and obtain any missing information as needed

- During peak periods, provide additional support to the Customer Service team

- Posts work orders on a daily basis

- Other duties as assigned

What you bring:

- High school diploma or equivalent

- Two (2) years previous customer service and administration experience

- Proficient in Microsoft Office

- Work collaboratively as a positive, contributing team member, as well as independently

- Detail oriented, accurate data entry skills

- Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening

Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.