Sr. Operations Support Specialist

Inbound & Outbound Job Processing

- Create XD inbound jobs for VSD, Cable, and DH equipment.

- Prepare inbound and outbound test packets to support shop workflows.

- Complete inbound test documentation and ensure all steps are properly recorded.

- Communicate inbound test goals and status to the shop team.

- Create VSD outbound jobs with accurate data entry and documentation.

Documentation, Tracking & File Management

- Create, save, and maintain move sheets for equipment tracking.

- Retrieve, upload, and manage signed shippers within internal systems.

- Attach and maintain all required files within XD for compliance and job traceability.

- Track RTT, coating activity, and cycle counts (wire, shot, coating) and report results to Inventory.

Communication & Coordination

- Communicate inbound test status and requirements to Account Managers.

- Conduct follow-ups for equipment designation (2nd and final requests).

- Provide testing status updates to the Shop Manager and Shop Supervisor.

- Support weekly and monthly reporting of Operations, DH, and VSD KPIs.

Asset & Inventory Support

- Identify scrap assets for potential resale and coordinate resale activities.

- Manage resale rack inventory and organization.

- Assist in development and implementation of rental asset management procedures.

Team Support & Leadership

- Help motivate and support the Operations Support team.

- Create and manage Operations Support Specialists’ schedules.

- Participate in continuous improvement efforts and support development of new processes.

Maintenance & Operational Development

- Develop and maintain schedules for:

- Pump calibration

- Monthly and quarterly Coat Shop maintenance

- Wash Pit pump maintenance

- Support special projects as assigned by Operations leadership.