Service Coordinator - Power Generation (Maternity Leave Coverage)

Cullen Diesel Power, a locally owned organization, is seeking a highly organized and detail-oriented Service Coordinator to join our team!

The position is temporary / full time (approx. 1.0 - 1.5 years)

As a Service Coordinator for the Power Generation Department, you will be responsible for managing incoming service requests and scheduling Preventative Maintenance services, while ensuring customer satisfaction. This is a crucial role in our organization as you will be the main point of contact for our customers.

Responsibilities:

- Receive service requests by phone/email and record all information in an accurate manner

- Schedule field service technicians (coordinate with customers, technicians and other vendors to ensure all repairs are complete on schedule and within budget)

- Deliver/maintain response times and provide timely updates to customers on repair status

- Create and process service orders and timecards daily

- Create, process and manage warranty claims

- Assist with setup, procurement and maintenance of generator service contracts

- Assist with service estimates

- Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the Company

- Provide general service department administrative assistance as required

- Maintain accurate information in the customer database

Qualifications:

- Strong customer service background with ability to handle high stress situations

- Detail oriented with the ability to stay on task in a busy environment

- Experience with Microsoft Office software

- Strong organizational skills with the ability to prioritize tasks

- Effective oral and written communication (strong phone and email etiquette required)

- Mechanical aptitude would be considered an asset

- Previous generator and/or field service department experience would be considered an asset

- Previous experience with ERP programs similar to Procede would be considered an asset

- Applicant will be expected to work all shifts as requested

- Previous experience in a similar role preferred

If you are a detail-oriented individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply!

Compensation based on experience

Job Types: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Benefits:

- Company events

- Company pension

- Dental care

- Disability insurance

- Extended health care

- Life insurance

- On-site parking

- Paid time off

- RRSP match

- Vision care

Experience:

- Customer service: 3 years (preferred)

- field service coordination: 1 year (preferred)

Work Location: In person