Senior QA Analyst

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Senior QA Lead

Role Summary

The Senior QA Lead is a subject matter expert in quality assurance who applies deep technical and functional expertise to the most complex enterprise systems and projects. This role leads QA strategy, execution, and continuous improvement across Oracle and enterprise platforms, while guiding teams through large-scale releases, automation initiatives, and production support. The individual is recognized as a trusted expert internally and partners closely with business and IT stakeholders to ensure high-quality, reliable production deployments.

Key Responsibilities

QA Leadership & Delivery

- Partner closely with the QA Manager, Enterprise IT, Shared Services, Business Units, and cross-functional project teams to ensure high-quality delivery of patch and project releases into production.

- Lead and execute regression testing for monthly release cycles and Oracle project implementation waves.

- Oversee defect tracking, triage, and communication of testing outcomes and risks to Business Units and Application Delivery teams.

- Review and approve test strategies, approaches, and plans to ensure appropriate test coverage for each project.

- Establish and enforce QA standards, methodologies, and documentation practices for functional, regression, and performance testing.

- Delegate testing assignments, monitor progress, and ensure timely completion of test planning, script development, and execution.

Automation & Performance Testing

- Lead the design, development, and execution of automated and manual test cases using tools such as OpenText ALM, UFT, LoadRunner Enterprise, and related platforms.

- Partner with Oracle Business Unit teams to build and maintain automated regression test scripts.

- Plan and execute performance and load testing to ensure production stability, scalability, and capacity planning.

- Provide technical direction and guidance on automation frameworks across ERP, eCommerce, Web, WCS, SCP, CPQ, and third-party systems.

- Support and influence adoption of advanced automation tools and technologies, including RPA and Selenium, where applicable.

Enterprise Collaboration

- Act as a key liaison between QA, Enterprise IT, and Business Units to follow up on action items, recommendations, and remediation plans.

- Drive cohesion, consistency, and collaboration across QA team members through strong technical leadership and mentoring.

- Contribute to continuous improvement initiatives related to QA processes, tools, and delivery models.

Required Experience & Technical Skills

- 6–9 years of hands-on experience in Software QA and Testing within large, complex production environments.

- Direct QA experience supporting Oracle Application Suite in an enterprise ERP setting.

- Strong understanding of SDLC, QA standards, and full project life cycle testing, including production maintenance release cycles.

- Demonstrated experience with manual and automated testing methodologies.

- Proficiency with automated testing tools such as OpenText ALM, UFT, and LoadRunner Enterprise.

- Solid understanding of project timelines, dependencies, and risk management.

- Strong analytical, troubleshooting, and problem-solving skills.

- Working knowledge of MS Project and PowerPoint.

- Experience with performance monitoring tools (OEM experience preferred).

- Exposure to RPA and Selenium automation tools is a plus.

- Willingness and ability to work in a fast-paced, high-demand testing environment.

Leadership & Professional Skills

- Ability to set functional, technical, and analytical direction for the QA team.

- Proven capability to lead teams through both technical and functional expertise.

- Strong project planning and risk assessment skills, with the ability to identify issues and drive corrective actions.

- Excellent written and verbal communication skills with a strong customer service orientation.

- Exceptional interpersonal skills, including rapport-building, listening, and effective questioning.

- Experience communicating effectively with end users and multiple levels of management.

- Strong organizational, follow-up, resource management, and relationship management skills.

- Demonstrated sound judgment and attention to detail.

Copeland Values & Cultural Expectations

- Embodies Copeland values of Excellence, Innovation, Partnership, Responsibility, and Respect.

- Demonstrates strong ownership mindset and accountability for outcomes.

- Works effectively across global, cross-functional teams.

- Maintains high ethical standards, professionalism, and customer focus.

- Drives results through collaboration, influence, and global optimization.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, defined contribution pension plan and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have an accommodation need, please contact Human Resources or Accessibility.Canada@Copeland.com to make appropriate arrangements.

No calls or agency requests please.