Billing Specialist I

Overview:

We have an exciting opportunity for a Billing Specialist I to join our team!

The Billing Specialist I will perform a wide variety of tasks which allow residential, commercial and industrial customer accounts to bill timely and accurately. The Billing Specialist I will adjust customer budget amounts, research accounts with missing bill cycles and update customer records when appropriate. This position will correct certain billing exceptions which prevent a customer account from billing. The Billing Specialist I will analyze and correct readings that are routed to the Off Cycle Bill Generator and distribute corrected bills when needed. The Billing Specialist I will research meter reading exceptions and submit field activities when appropriate.

Citizens Energy Group offers competitive salary and benefits including:

- Health, Dental & Vision

- Defined Benefit Pension Plan

- 401(k) Retirement Plan with company match

- Short Term Incentive Pay (STIP) Plan

- Health Savings Account (HSA) with company contribution

- Wellness Program

- Adoption and tuition assistance

- Employee Credit Union

- PTO and Paid Holidays

- Flexible Hybrid Work Schedule

If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!

Minimum Salary: $42,800 (Grade 4)

Responsibilities:

- Research and complete tasks created by the Customer Information System or a Contact Center employee to correct conditions preventing a customer account from billing accurately.

- Complete various reports to improve bill accuracy and identify unbilled customer accounts.

- Participate in employee training and development.

- Perform other duties as assigned.

Qualifications:

- Graduation from High School or equivalent.

- Proficiency in operation of a personal computer.

- Excellent interpersonal, written and oral communication skills.

- Ability to transition from task to task with little oversight.

- Proficiency in Microsoft Office products (Word, Excel, and PowerPoint).

Preferred Skills/Qualifications

- Knowledge of the IURC Administrative code for gas, water, and wastewater.

- Knowledge of CEG’s Terms and Conditions for Citizens Gas, Citizens Water, Citizens Wastewater Authority, Westfield Gas, Westfield Water, Westfield Wastewater, Steam and Chilled Water.

- Knowledge of CEG’s Customer Information System.

Job Posting Deadline: Open until filled