Billing Specialist

Summary

Coordinates monthly customer billings for water utility by performing various duties throughout the month.

Essential Duties and Responsibilities include the following.

· Works with other staff member(s) in preparation of all information necessary to generate monthly billing for approximately 9,000 customer accounts.

· Works closely with out-source vendor to ensure bills are mailed in an accurate and timely manner.

· Responsible for processing all changes in customer accounts including change of address, meter exchange, meter location.

· Processes final billing requests from title companies and tenants, including preparation of service request, final bill estimate, assignment form, final bill and refund if applicable.

· Processes pre-note and draft file for automated payments drafted from customers’ bank accounts.

· Responds to questions regarding customer accounts, rates, delinquencies and billing procedures.

· Processes cash receipt payments to customer accounts using computerized utility billing system.

· Responsible for loading information into meter reading software.

· Uploads meter readings to utility billing system in preparation for monthly billing.

· Establishes payment plans to help customers manage payment of bills.

· Prepares and sends reminder notices and final notices to delinquent accounts.

· Schedule delinquent accounts for termination.

· Researches and corrects erroneous charges or account balances.

· Researches ownership records using county assessor’s web site and other means.

· Accurately maintains billing department records and reports for use by auditor and office staff.

· Maintains up-to-date department manual detailing utility billing processes.

· Efficiently operates office equipment including office computer, copier, scanner, email, calculator, and telephone.

· Process returned payments.

Additional duties may be assigned

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Provide effective and efficient customer service.

· Manages difficult or emotional customer situations.

· Responds promptly to customer needs.

· Operate standard office equipment including multi-line telephone system, scanner, email and standard office programs including Word, Excel, Outlook and Adobe.

· Use initiative, discretion and judgement within established procedural guidelines.

· Strong communication skills both verbally and in writing.

· Completes administrative tasks correctly and on time.

· Meets commitments.

· Balances team and individual responsibilities.

· Works with integrity and ethically.

· Follows policies and procedures.

· Exhibits sound and accurate judgment.

· Adapts to change in the work environments and the ability to deal with unexpected events.

· Accepts responsibility for own actions.

· Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

· Attendance/Punctuality - Is consistently at work and on time.

· Asks for and offers help when needed.

· Strives to continuously build knowledge and skills, shares expertise with others.

· Respond in a positive manner to directions.

· Must work well with others.

Education and/or Experience

High school diploma or general education degree (GED); preferably twelve (12) months customer service experience and/or training; or equivalent combination of education and experience.

Must pass pre-employment background and drug test.

Certificates, Licenses, RegistrationsCurrent driver's license is required. Notary public preferred.

Physical Demands and Working Environment

Work is performed in a standard office environment. Individual is regularly required to sit, reach with hands and arms. May be required to perform a full range of motion with lifting and/or carrying items weighing up to 25 pounds.

Schedule

Full-Time Monday – Friday; 8am – 4:30pm

On-Site Office Environment

Compensation

$26.00 - $34.60 per hour depending on experience.

Benefits

Health, Dental & Vision Insurance

Health Reimbursement Arrangement (HRA)

Paid Time Off and Sick Leave Accrual

Life Insurance

Public Employees Retirement Association (PERA) https://www.copera.org/

401(K) & 457 Plan

To apply for the position, an application can be found on the District’s website at www.elcowater.org. A resume is recommended to be submitted along with the application. This position will remain open until filled.

Pay: $26.00 - $34.60 per hour

Benefits:

- 401(k)

- Dental insurance

- Employee assistance program

- Health insurance

- Life insurance

- Paid sick time

- Paid time off

- Retirement plan

- Vision insurance

Work Location: In person