Quality Assurance Technician II

Job: Quality Assurance Technician II

Reports To: Manager I, Customer Care

Location: Milwaukee, WI

Remote Type: Hybrid (3 days in / 2 days remote)

Key Responsibilities

The Quality Assurance Technician II plays a key role in supporting Regal Rexnord customers by resolving post-shipment issues, including missing or damaged shipments and product-related warranty claims. This position works closely with both customers and internal Regal Rexnord teams to investigate issues, facilitate timely resolutions, and ensure a positive customer experience.

As an advocate for continuous improvement, the Quality Assurance Technician II partners with quality, sales, operations, and finance teams to support process enhancements and implement solutions that strengthen product quality and customer satisfaction.

Key Responsibilities include:

- Collaborate with sales teams, manufacturing plants, warehouses, and customers to deliver a high level of customer service and efficiently resolve quality- and warranty-related inquiries.

- Enter and manage return authorizations, no-charge replacement orders, and credit orders, with a primary focus on warranty and quality processes.

- Coordinate with customers on the return of samples or rejected lots to support root cause analysis and continuous improvement initiatives.

- Partner with Accounts Receivable to research, resolve, and close warranty-related deductions and check discrepancies.

- Ensure return and credit orders are accurately entered, with close attention to detail to confirm credits and deductions align correctly.

- Participate in ongoing process improvement efforts, including system conversion testing, Kaizen events, and providing feedback to enhance quality and customer experience.

Professional Experience/Qualifications

- Requires a high school diploma or equivalent.

- Bachelor’s degree preferred.

- 2-3 years of related technical experience

- Experienced Microsoft Office; Excel, Word, O365.

- Customer service experience related to industrial manufacturing preferred.

- Experience with Oracle or another ERP software preferred.

Language: English required.

NOT OFFERING SPONSORSHIP: Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.

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Benefits

- Medical, Dental, Vision and Prescription Drug Coverage

- Spending accounts (HSA, Health Care FSA and Dependent Care FSA)

- Paid Time Off and Holidays

- 401k Retirement Plan with Matching Employer Contributions

- Life and Accidental Death & Dismemberment (AD&D) Insurance

- Paid Leaves

- Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.

Equal Employment Opportunity Posters

Notification to Agencies

: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.