Order Management Coordinator

Who We Are

Thermon is a diversified technology company and a global leader in industrial process heating, temperature maintenance, environmental monitoring and temporary power distribution solutions. We deliver engineered solutions that enhance operational awareness, safety, reliability and efficiency to deliver the lowest total cost of ownership.

Thermon offers over 250 products, software and services across multiple brands, providing a range of offerings from boilers, transportation heaters, and liquid load banks to tubing bundles and heat trace. We are the silent guardians of critical infrastructure. From the relentless demands of chemical plants and the intricate networks of rail and transit to the vital pulse of power generation, we innovate solutions that ensure optimal operation, protect critical assets, and maximize efficiency.

We care deeply about the success of our customers, the well-being of our people, and the reliability of every product we design. This drives our unwavering commitment to safety and integrity in everything we do. Through collaboration, we unite a rich legacy of expertise with a trusted global team, partnering side-by-side with our customers. We transfer the warmth needed to make life work.

Job Title: International Order Management

Location: San Marcos, TX

Reports to: Order Fulfillment Manager

Overview

Provides customer support and executes order processing and shipping for international sales transactions. This is a hands-on position for an individual capable of executing processes and procedures with minimal supervision.

Key Responsibilities and Accountabilities include

Monitors and updates delayed shipments daily in ERP software program.

Manages and tracks complex orders to ensure timely scheduling and shipments.

Able to read and interpret customer purchase order specifications and coordinate requirements with various departments within Thermon and vendors, as required.

Coordinates and processes international sales orders for internal and external customers.

Primary point of contact for customers. Acts as liaison between sales, Thermon affiliates, final customers and internal Thermon departments.

Able to follow order management processes and documentation for accurate transactions.

Assists and provides guidance to sales managers, sales personnel, affiliates and final customers with order management processesprocedures, INCOTERMS, proforma invoices, commercial invoices, international documentation, shipping documentation, RMA's freight quotes

Maintains contact with Thermon's affiliate offices, customers, freight forwarders, consignees and inspectors regarding order status and provides timely notification of delays.

Coordinates new orders/new customers' processes for payment terms, mode of delivery, customer set up in Axapta system prior to order entry.

Enters, ships and invoices orders in Dynamics Ax ERP system.

Monitors international order processes to ensure sales order and export compliance.

Prepares export documentation such as commercial invoice, packing list, test reports, certificate of conformance, Certificate of Origin, SLI, SED, and any other required quality or customer required documents.

Assists Order Fulfillment Manager/Order Management Supervisor with additional responsibilities, when necessary.

Comply with safety regulations and maintain clean and orderly work areas.

Qualifications

Experience: 3-5 years of relevant order processing and export/import/domestic shipping experience for a manufacturing company, Order Fulfillment

Foreign language(s) a plus (esp. Spanish, Russian, Korean)

Knowledge of import/export regulations, INCOTERMS 2010, US Export Compliance and shipping documentation preparation

Microsoft Office Suite (Word, Excel, Power Point, Outlook)

Experience with an ERP software system required. Microsoft Dynamics AX a plus.

Project Planning experience a plus