Operations Manager

POSITION BACKGROUND:

The Operations Manager oversees the day-to-day operations of the maintenance group, providing assistance with issues such as equipment and manpower.

CORE DUTIES:

Daily Operation

- Assist managers with procedures and processes when needed.

- Help manage daily operations, especially customer service, and make improvements as needed.

- Ensure the maintenance department is following the Ketek operational procedures, policies, and the Loss Prevention Program.

- Provide knowledge and guidance to Business Development.

- Relay information to management on department specific issues.

- Provide information to the department when new procedures or processes are introduced.

- Fill required paperwork.

Employee Management

- Coordinate with the Training department for scheduling of new/recertification training.

- Actively strive to ensure a positive, safe work environment with high employee morale.

- Approve daily job control sheets and time-off requests.

- Coordinate with Human Resources to engage in progressive discipline where required.

- Ensure all Ketek work procedures, policies and Occupational Health and Safety regulations are followed.

Other Duties

- Observe all safety procedures and use proper Personal Protective Equipment.

- Be considerate of the needs of our community and the environment.

- Represent Ketek in a light that is commensurate with the values of Management and the Corporate Vision and Mission Statements.

Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

QUALIFICATIONS AND SKILLS:

Required

- Minimum ten years of oilfield, rentals, and/or construction experience.

- Fluent in the English language (reading, written, spoken).

- Valid Class 5 Driver’s Licence and clean driver’s abstract.

- Strong business acumen.

- Ability to deal with the public in a positive, courteous, and respectful manner.

- Ability to handle multiple tasks and frequent demanding deadlines.

- Ability to handle changing schedules and priorities, with high-level prioritization skills.

- Strong work ethic and organizational planning skills with attention to detail.

Preferred

- Post-secondary education or trade/technical certificate.

- Minimum five years Ketek experience.

- Experience and knowledge of Ketek equipment (or similar).

- Intermediate MS Office skills (Excel, Word, PowerPoint).

- Management experience in the rental industry.

WORKING CONDITIONS:

Physical Demands

- Regularly required to stand/sit, talk/hear, use hands/fingers to operate a computer and telephone, stoop, and kneel.

- Prolonged exposure to computer screens.

Work Environment

- Office environment (60%), field environment (40%).

- On call 24/7.

- May be required to work weekends and outside of regular office hours.

- May be required to work around mobile equipment.

TRAINING AND COMPETENCIES:

As per Ketek’s Training Matrix (G018)