Operations Manager

Company Description

AWP Safety is North America’s leading traffic control and work zone safety partner, protecting the crews who build our infrastructure and the communities that rely on it. With more than 6,000 Protectors across the U.S. and Canada, we support construction, utility, municipal, and infrastructure projects with dependable traffic control services that keep people safe and keep projects moving.

Safety is Life at AWP Safety. Our people are the core of our business, and every role directly supports our mission to protect workers, drivers, and communities. Many team members start in entry-level traffic control or flagger positions, where we provide paid training, industry-leading safety practices, and opportunities to advance into leadership and operations roles.

We are a fast-growing, purpose-driven organization committed to operational excellence, customer service, and continuous improvement. If you want a career where your work truly matters—and where safety, teamwork, and development are top priorities—you belong at AWP Safety.

Job Description

The Operations Manager will provide leadership and implementation of core values and our overall mission of protecting our customers’ people, business and time. This position will be responsible for the management and ongoing development of employees at the facility.

The Operations Manager will lead safety initiatives by protecting employees, customers, and assets while also supervising and managing safe work environments and verifying customer needs are being met at the highest level of satisfaction. The management team at AWP is instrumental in achieving success through team building, recruitment strategies, and promoting ongoing relationships with both internal and external clients.

- Strategic planning and implementing of strategies to create and maintain safe work practices.

- Manage a staff of 75 -100 employees.

- Ensure safety compliance in accordance with Company, Local, State, and Federal regulations as it relates to the Site.

- Protect the company’s employees, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices.

- Foster team building through leadership practices and regular communication strategies.

- Utilize Site and organization data for workforce forecasting to predict staffing needs.

- Prevent accidents and other safety exposures by investigating, identifying causes, and developing preventative measures and practices.

- Become a subject matter expert in work zone setup/design and professional flagging.

- Maintain traffic control, safety and supervisor credentials.

- Participate in the recruiting and hiring strategies in conjunction with Human Resources.

- Conduct Site new hire orientation and ongoing training.

- Facilitate safety and committee meetings.

- Responsible for tracking and auditing the usage of assets, employees, and time for projects.

- Ensure customer service issues are addressed promptly and efficiently while providing the highest level of customer service.

- Solidify AWP’s presence in the service area and identify potential opportunities for growth.

- Engage and invest in the training of new and current employees to reduce turnover, promote efficiency, and reduce labor costs.

- Manage daily employee issues including payroll, timekeeping, benefits, time off requests, scheduling, and customer issues.

- Ability to understand and adhere to a collective bargaining agreement (if applicable).

Qualifications

- 3 - 7 years of management experience required.

- Must have open availability.

- Strong leadership with excellent communication and coaching skills to drive continuous improvement efforts.

- Excellent motivation and organizational skills.

- Intermediate computer skills including Microsoft Office products and customer relationship management systems.

- Microsoft Dynamics 365 experience preferred but not required.

- Experience managing P&L.

- Process Improvement – Lean Manufacturing/Six Sigma preferred.

- Experience in Business Development – top & bottom line.

- Significant experience developing high-performing teams.

- The proactive approach to brand development.

- Building strong customer relationships.

- Ability to develop and execute business plans.

- Must adhere to and promote safe workplace practices.

- Must maintain a current, valid driver’s license and a clean driving record void of suspension or restrictions.

Additional Information

- A high-achieving, gregarious and well-respected team

- Benefits-eligible 1st of the month following hire

- All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness

- The company paid 50k in basic life insurance

- Company paid LTD

- Health Savings and Flex Spending Accounts Available

- 401(k)

- Paid Time Off & Paid Holidays

- AWP named one of America’s Greatest Workplaces 2023 for Diversity

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.