Office Client Account Representative

Job Type

- Full-time

Pay

- $18.00 - $20.00 per hour Pay negotiable depending on experience

Schedule

- 8-hour shift (Monday to Friday)

Job Description

We are so excited to be hiring at Pest Solutions!

We are a fast-growing, family-owned and operated pest management company. Pest Solutions has been proudly serving the community from Richmond to Stafford VA for over 20 years. If you're looking to join a team that loves working with each other in an inclusive, friendly environment, Pest Solutions could be the place for you! See why our employees love working for us when you apply today.

As a Client Service Representative, you will serve as the first point of contact for any of our internal or external customers. With incoming phone calls, you will act as a detective to determine any problem and find a solution to every issue. Whether you assist in scheduling a service, taking a payment, or updating customer info, you put the minds of our clients at ease. Additionally, you will work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid. You will assist in our billing procwss for our clients. We work in a team atmosphere to meet our team's goals and provide uncompromised service support to both our clients and service providers. that strives to meet the service center's goals each month.

A Client Service Representative's primary responsibility is to ensure effective communication between customer service representatives, technicians, and customers in scheduling service and addressing concerns. This position requires advanced communication skills, organizational skills, computer proficiency, lot of time on the phone, a good deal of patience, a positive attitude, and the ability to multi-task in a fast-paced environment.

Essential Duties and Responsibilities:

- Responsible for the facilities day-to-day operations

- Perform related duties as assigned by supervisor

- Maintain compliance with all company policies and procedures

- Arrive to work on time

- Keep a neat and professional appearance

- Coordinate overall administrative activities for the Office Administration Department.

- The maintenance of office areas and office equipment.

- Housekeeping of office facilities.

- Maintain office supplies inventory

- Maintains files and recordkeeping according to company guidelines

- Prepare operational reports and schedules to ensure efficiency

- Coordinate schedules, and appointments

- Handle customer inquiries and complaints

- Understands and communicates daily goals

- Meet with Office Manager on regular basis to report to and assist in the company's operation

Education and/or Work Experience Requirements:

- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

- Attend ongoing training and Dept of Agriculture Re-Certification Classes (If Applicable)

- Computer proficiency (Able to work a tablet and various Applications(MS Office - Word, Excel, and Outlook)

- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

- High school diploma or GED preferred

Benefits

- Health insurance

- Paid time off

- 401(k) matching

- Retirement plan

- Employee discount

- Professional development assistance