Customer Relations Account Specialist

Company Description

AWP Safety is a rapidly growing national safety services provider committed to protecting our customers’ people, businesses, and time. AWP Safety is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications. The company’s capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support. We are committed to keeping people safe. That includes drivers, pedestrians, workers, and everyone else at a site we serve. To succeed in this mission, we employ safety experts and well-trained crews. America’s roads and work zone professionals need and deserve AWP Safety protection.

Job Description

As the Customer Relations Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people, and time. This role will focus on accurate and timely invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Associate is responsible for collaboration across all levels to achieve departmental and organizational goals.

- Enter high volumes of data into the various systems timely and accurately for billing purposes

- Adjust and handle billing discrepancies and rejections timely and accurately

- Validate, verify, and compare contract agreements as needed

- Provide excellent customer service and provide customers with a positive experience

- Support the team in securing timely payments from customers

- Act as a resource for other functions within AWP

- Answer phones and respond to inquiries using a professional and courteous demeanor

- Provide general office support and peer training as requested

- Comply with all AWP policies, procedures, and safety requirements

- Perform other duties and special projects as assigned

Qualifications

- High school diploma or GED required

- 3-5 years AR/Billing experience preferred

- Strong customer service skills

- Basic knowledge of accounting principles and terminology; strong math skills

- Excellent verbal and written communication

- Intense focus on accuracy and attention to detail; organized

- Problem-solving skills

- Critical thinking skills

- Demonstrate high degree of accuracy and attention to detail

- Excellent organizational skills

- Outgoing & assertive personality – not afraid to approach individuals

- Proficiency with Microsoft Office Suite Products (Excel, Word)

- Experience with American Contractor, Prelude, Microsoft Great Plains, and Salesforce software preferred

- $68,000 — $72,000

Additional Information

- Comprehensive benefits package including three medical plan options and two dental plan options, along with additional benefits such as Legal and Identity Shield, Accident, and Critical Illness coverage.

- Eligibility for benefits starts on the 1st of the month following your hire date.

- Company-paid life insurance coverage.

- Company-paid long-term disability (LTD) insurance.

- Availability of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

- Participation in the 401(k) retirement plan.

- Paid Time Off (PTO) and paid holidays.

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.