IT Support Specialist ( Fire Department)

COMPANY OVERVIEW:

Facility Contract Services (FCS) is a Florida-based contract services company that employs and manages personnel for municipal clients. Our staffing services include administrative support, clerical, accounting, payroll, billing, accounts payable/receivable, purchasing, human resources, supervisory roles, utility services, water and wastewater plant operations, property and general services management, building and landscape maintenance, parks and recreation, and senior and community services. FCS specializes in municipal privatization through a task-based approach aimed at improving productivity and efficiency.

JOB SUMMARY:

The IT Support Specialist is a customer service–oriented technical position responsible for providing on-site and remote information technology support. Under the general direction of the IT Operations Manager, this position primarily supports the Fire Department, delivering technical services across multiple fire station locations and public safety facilities. The role supports mission-critical systems and works independently and collaboratively with IT staff to ensure reliable technology operations for emergency response and daily activities.

RESPONSIBILITIES AND DUTIES:

• Serves as the primary IT support resource for the Fire Department, supporting personnel and systems at multiple fire station locations and Fire Department facilities. • Provides on-site and remote technical support for mission-critical public safety systems, devices, and applications.

- Responds to Helpdesk requests, documents incidents, and provides follow-up support until resolution or escalation.

- Deploys, configures, maintains, and troubleshoots computers, mobile devices, printers, phones, and related IT equipment.

- Assists Fire Department staff with technology use and basic troubleshooting of hardware and software.

• Troubleshoots network connectivity and end-user issues in a multi-site environment. • Assists with software and hardware installations, upgrades, and replacements.

• Generate reports from various Fire Department software for data analysis • Provides off-hours, on-call, and emergency IT support as required.

- Supports IT disaster recovery and emergency response efforts.

- Assists other City departments as operational needs require.

- Performs related duties as assigned.

REQUIRED EXPERIENCE AND QUALIFICATIONS:

- Bachelor’s degree from an accredited college or university in information systems, computer science, or a closely related field. An equivalent combination of education, training, and progressively responsible experience may be considered in lieu of the degree.

- A minimum of five (5) years of hands-on experience providing end-user technical support in a professional IT environment, including hardware, software, and peripheral troubleshooting.

- Demonstrated experience supporting Windows-based desktops, laptops, mobile devices, printers, and standard office productivity applications.

- Working knowledge of basic networking concepts, including TCP/IP, LAN/WAN connectivity, and troubleshooting network-related issues.

- Ability to diagnose technical problems, analyze root causes, and implement effective solutions in a timely manner.

- Strong customer service skills with the ability to communicate technical information clearly to non-technical users.

- Ability to work independently, manage multiple priorities, and respond effectively in time[1]sensitive or emergency situations.

- Valid State of Florida driver’s license and ability to travel between multiple Fire Department and City locations

- Ability to obtain and maintain Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS) certification.

- - Public sector or public safety IT experience.

- Experience supporting multi-site environments.

- Strong customer service and communication skills.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

- This position requires the incumbent to work in a fast-paced environment, with the ability to meet frequent deadlines.

- While performing the duties of this job, the incumbent must regularly sit and talk or hear.

- The incumbent is frequently required to use hands to touch, handle or feel. The incumbent is occasionally required to stand and walk.

- The incumbent may be required to occasionally perform a full range of motion with lifting and/or carrying items weighing up to 25 pounds.

- The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

- The noise level in the work environment is usually moderate.

- Occasional walking, standing, bending, or reaching may be required.

- The incumbent may be required to travel to job sites, other City buildings and locations.

- The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.

BENEFITS:

One of the many advantages of working with the Vesta Property Services family of companies are the great benefits that we offer to you and your eligible dependents. We offer benefits that foster the health and well-being of you and your family such as medical, dental and vision coverage along with programs to enhance your financial security such as disability, life insurance and a 401 (k) retirement plan just to name a few. Benefits are offered to full-time employees (30+ hours per week).

AAP/EEO Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, protected veteran status or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

DRUG FREE WORKPLACE:

In compliance with the Drug-Free Workplace Act of 1988, Facility Contract Services has a longstanding commitment to provide a safe, quality-oriented, and productive work environment consistent with the standards of the community in which the company operates. Alcohol and drug abuse poses a threat to the health and safety of Facility Contract Services employees and to the security of the company's equipment and facilities. For these reasons, Facility Contract Services is committed to the elimination of drug and alcohol use and abuse in the workplace.

OTHER DUTIES MAY BE ASSIGNED

The above statements reflect the general information considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.