IT Support Technician

Xcimer Energy leverages decades of research on Inertial Fusion Energy (IFE) combined with groundbreaking new laser architecture. Our mission is to deploy fusion power plants to meet global decarbonization goals as fast as possible. Xcimer has assembled a team of leaders in tough tech, fusion science, and manufacturing with a track record of rapid execution. Supported by leading investors, Xcimer is uniquely positioned to deliver limitless, clean, fusion power to combat climate change. Join us in powering a better world with inertial fusion!

As an IT Support Technician, you will apply your skills to service and maintain a broad collection of IT systems while increasing our operational efficiency. We are looking for our support staff members to apply their technical expertise, problem solving skills, and dedication to quality to positively impact the future of energy!

Responsibilities

- Provide IT Help Desk support and assistance for all members at Xcimer

- Setup, configure and maintain machines and workspaces for employees

- Assist administrators with troubleshooting and resolving IT incidents involving both hardware and software

- Assist with the monitoring and maintenance of critical IT infrastructure including network stacks, data centers, cloud servers and enterprise software systems

- Develop training documentation and material to facilitate IT policies and onboard new hires

- Document, categorize, and prioritize IT issues to ensure efficient escalation to senior IT personnel when necessary Enforce security policies and collaborate on their development and implementation

- Work closely with software and hardware engineering teams to ensure smooth operations

Qualifications

- Education: Associate’s degree (or equivalent) in information technology, information systems, networking or related fields

- Experience: 2+ years of experience as an IT support staff member

- Experience supporting hybrid environments with both Windows and MacOS systems

- Experience supporting Microsoft 365 Suite, Exchange, Teams, OneDrive and Intune environments

- Working knowledge of best practices in IT administration and system security

- Excellent technical and interpersonal communication skills

- Comfortable in a fast-paced, dynamic, and ambiguous environment

- A positive attitude, with a customer service-oriented approach and a passion for working with people

- Ability to earn trust and maintain positive and professional relationships

- Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee of granted asylum

Desired

- Familiar with Agile project management software and processes (Atlassian suite, Trello, etc.)

- Experience with on-premises server and database management

- Ability to set up automated workflows as scheduled scripts or batch jobs

- Knowledge of scripting languages (Javascript, Python, Ansible, etc.)

- Experience developing integrations via webhook or REST API

- Previous experience with NIST 800-171 or other government security focused standard

Candidates may be considered for other positions at Xcimer Energy, and our actual base salary will be determined on an individual basis and may vary based on job-related knowledge and skills, education, and experience. The range is published in accordance with Colorado Equal Pay for Equal Work Act and California Equal Pay Act.

Equal Employment Opportunity

Xcimer Energy is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated work force. Xcimer Energy hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork, in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Xcimer Energy will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws. For more information on “EEO Is the Law,” please see here and here.

Benefits

Xcimer offers a comprehensive benefits package designed to support employee health, well-being, and long-term success. Benefits include medical, dental, and vision coverage; basic and supplemental life insurance; short- and long-term disability; paid parental leave for employees at the time of birth or adoption; and a 401(k) with a company match of up to 6%. Eligible employees also receive equity, allowing them to share in the company’s long-term success.

Xcimer operates under a flexible Paid Time Off (ATO) approach. Rather than a fixed number of vacation days, employees are trusted to take the time they need to rest and recharge while meeting the expectations of their role and team. In addition, employees receive paid sick time, 13 company-paid holidays, and an annual paid company shutdown. Benefits are available to regular employees, including part-time and fixed-term roles, as well as interns, with eligibility varying by benefit.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.