General Manager

As the General Manager of Willow Creek Golf Club, you will serve as the chief executive responsible for overseeing all day-to-day operations, maintaining exceptional member and guest experiences, and ensuring the financial health and long-term success of the Club. The GM will manage all departments—including golf operations, agronomy, food & beverage, finance, membership, and clubhouse operations—while executing the strategic vision established by the Board of Directors.

This role requires a dynamic leader with strong business acumen, exceptional people-management skills, and a passion for delivering a premier golf and social experience.

Key Responsibilities

1. Leadership & Management

- Provide strategic leadership across all club departments, ensuring alignment with Board direction and club mission.

- Recruit, train, mentor, and evaluate department heads and staff.

- Foster a high-performing, service-driven culture throughout the organization.

- Oversee adherence to club policies, procedures, and operational standards.

2. Member Experience & Engagement

- Ensure consistent delivery of exceptional service to members and guests across all amenities.

- Build strong relationships with the membership to understand concerns, identify improvement areas, and encourage engagement.

- Manage member communication, feedback processes, conflict resolution, and issue escalation.

- Oversee execution of member events, tournaments, and social programming.

3. Financial Management

- Develop, manage, and monitor annual operating and capital budgets.

- Ensure financial sustainability by controlling expenses, optimizing revenue opportunities, and supporting membership growth.

- Work closely with the Board Treasurer and accounting staff on financial reporting, forecasting, and long-term planning.

- Review financial statements monthly and recommend corrective actions when needed.

4. Golf Operations Oversight

- Ensure high-quality golf operations including tee-time management, tournaments, pro shop services, pace of play, and customer service.

- Coordinate with the Head Golf Professional to deliver strong golf programming for all skill levels.

- Maintain effective communication between golf operations, agronomy, F&B, and administrative functions.

5. Agronomy & Course Maintenance

- Work closely with the Superintendent to ensure the golf course is maintained to high standards of turf quality, playability, and aesthetics.

- Support long-term agronomic planning, equipment strategy, and capital needs forecasting.

- Ensure the course is safe, properly maintained, and well-prepared for events and peak seasons.

6. Food & Beverage Operations

- Oversee F&B service quality, menu management, staffing, and cost control.

- Ensure dining experiences meet member expectations and support club culture.

- Implement systems to improve consistency, speed of service, and profitability.

7. Facilities & Asset Management

- Oversee maintenance of buildings, grounds, cart fleets, and club infrastructure.

- Manage capital improvement projects, vendor relationships, and service contracts.

- Ensure the Club remains clean, safe, and visually appealing at all times.

8. Governance & Board Relations

- Serve as the primary liaison between Club staff and the Board of Directors.

- Provide monthly operational, financial, and strategic reports.

- Execute Board-approved policies and initiatives in a timely and professional manner.

- Offer recommendations to improve club operations, member retention, and financial performance.

9. Marketing, Membership & Revenue Growth

- Support membership recruitment and retention initiatives.

- Ensure brand consistency, quality communication, and positive public relations.

- Identify new revenue opportunities through programming, events, partnerships, and services.

10. Compliance & Risk Management

- Ensure compliance with all state and federal employment laws, health department regulations, liquor licensing, safety standards, and insurance requirements.

- Maintain emergency response plans and risk mitigation strategies.

Required

- Bachelor’s degree in business, hospitality, sports management, or related field (or equivalent experience).

- Proven leadership experience in club management, hospitality, golf operations, or similar environment.

- Strong financial management and budgeting experience.

- Excellent communication, interpersonal, and conflict-resolution skills.

- Ability to manage multiple departments and drive accountability.

Job Type: Full-time

Work Location: In person