Field Service Manager

Join Our Team and Lead with Purpose

Are you a skilled leader with a passion for technical excellence, customer service, and team development? We’re looking for a Field Service Manager to oversee the installation and repair of heating equipment—ensuring top-tier service, safety, and satisfaction for every customer we serve.

As our Field Service Manager, you’ll lead a team of talented service technicians and guide the daily operations of our service department. In this role, you will:

- Lead & Support Technicians: Manage performance, assign work efficiently, and maintain a high standard of service quality.

- Develop Talent: Train and mentor technicians to strengthen skills, support growth, and build a reliable, productive team.

- Recruit & Evaluate: Hire and help onboard new technicians, evaluate performance, and maintain clear documentation.

- Stay Current: Keep up with industry technologies through vendor communication and training opportunities.

- Ensure Quality Control: Inspect technician work, provide coaching, and maintain consistent service excellence.

- Resolve Customer Issues: Address concerns promptly and professionally to ensure customer satisfaction.

- Oversee Vehicles & Equipment: Coordinate vehicle maintenance, enforce cleanliness standards, and ensure proper inventory.

- Provide Estimates: Prepare accurate internal cost and labor estimates for equipment installation projects.

- Collaborate Across Teams: Work closely with dispatch, sales, operations, and external officials to keep things running smoothly.

- Prioritize Safety: Oversee safety practices, PPE usage, hazardous materials handling, and vehicle safety.

Experience & Skills:

- 2–4 years of supervisory experience preferred

- Strong knowledge of the petroleum industry

- Excellent communication and interpersonal skills

- Strong leadership abilities and a passion for developing others

- Technical and mechanical troubleshooting skills

- Dependability, flexibility, and the ability to excel in a dynamic environment

- Solid delegation, follow-up, and quality control skills

- Customer-first mindset

Education & Certifications:

- High school diploma required

- Master Oil Burner License

- CETP Propane Certification

You’ll regularly collaborate with our Administrative Service Manager, dispatchers, sales staff, technicians, inspectors, fire officials, and customers to provide seamless service and operational efficiency.

Key Decisions you will influence:

- Labor hour estimates and cost analysis for installation projects

- Scheduling decisions balancing emergencies, customer needs, and budget considerations

Ready to lead a skilled team and make an impact every day? Apply today and help us deliver safe, reliable heating solutions to our customers.

Licenses & Certifications

Preferred

- DL Drivers License

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.