Senior Manager, Field Services

About Metergy Solutions, LLC. (“Metergy”)

Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.

As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.

Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.

Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.

Position Summary

Reporting into the Director of Field Service (US), the Senior Manager, Field Service is responsible for leading a field service team performing the installation, project management, service, and repair of sophisticated meter and sub-meter equipment and systems. Provide direction and support for the field service team by establishing processes, procedures, key performance indicators and holding teams accountable. Develop and coach talent at all levels and create a bench of team members ready for advancement. Work in concert with clients and Metergy teams to ensure that all requirements and service metrics, as outlined in any contract/agreement, are met on a consistent basis. Act as liaison on behalf of client and Metergy with direct profit and loss (P&L) responsibility.

This is primarily an on-site role at our NYC Office location (Long Island City area). Some flexibility available after the first 6 months.

Accountabilities

- Lead and own escalated client issues in a timely manner and develop strategies to reduce escalations through post-resolution investigations.

- Maintain lean financial controls over operating expenses to include payroll, uniforms, parts & fittings, travel, inventory, etc.

- Assume responsibility for achieving location revenue targets, and overall key performance indicators, and develop plans to improve areas of opportunity.

- Work with the Field Coordinating, Field Service and Project Management teams to optimize Field Technicians’ schedules to ensure that client and business requirements are met and that utilization of team members is maximized.

- Refine and continuously improve service delivery infrastructure. Own the development, enhancement and overall standard operating procedure (SOP) program.

- Operate as the Manager-on-Duty for Field Service during manager absences.

- Implement and foster a safety culture.

- Collaborate cross-departmentally on small to large scale projects.

- Maintain operational oversight for reporting, timekeeping, billing, cost accounting, and similar functions.

- Foster top-tier relationships with property management, building owners, contractors and customers to achieve high level of customer experience.

- Manage the onboarding program for new hires ensuring all levels of talent receive a consistent experience and support as it relates to training and integration into the team.

- Coach and develop all levels of the team. Partner with the People & Organization department on developmental, training and behavioral opportunities.

Qualifications:

- Post-secondary education

- 5-7 years of experience in people leadership role.

- Ability to motivate and focus staff to meet or exceed targets

- Project management and/or construction management experience

- Practical hands-on aptitude.

- Excellent communication skills.

- Excellent organizational skills

- Microsoft Office, JIRA, Salesforce, Quickbase a plus

Benefits & Perks

- Excellent health coverage and life insurance benefits – no waiting period!

- Company-paid Long-Term Disability and Basic Life Coverage

- Flexible Spending Account (FSA) options

- 401K plan with immediate company match

- Generous Paid Time Off Plan plus 10 paid holidays

- Summer hours to enjoy the weather

- Regular Social events - happy hours, summer & holiday parties, & more

Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.