Senior Operations Manager – Field Services

Who We Are!

Utility Energy Services, LLC delivers high-value, cost-effective energy efficiency implementation solutions with a strong focus on safety, local investment, and exceptional customer service. Our team is committed to helping communities and clients reduce energy consumption and achieve sustainable results through practical, efficient solutions.

Position Details

The Senior Operations Manager – Field Services provides strategic and operational leadership for large-scale field services programs across multiple regions. This role owns end-to-end field execution, financial performance, and scaling strategy while serving as a key partner to executive leadership and clients. The ideal candidate is both an operational leader and relationship manager who can balance field realities with client expectations and internal priorities.

Key Responsibilities

- Own overall field operations strategy, execution, and performance across multiple programs and regions

- Lead and mentor Operations Managers, Field Supervisors, and cross-functional leaders

- Establish staffing models, ramp plans, and workforce utilization strategies aligned with volume targets

- Oversee program budgets, labor costs, margins, and operational risk

- Develop and maintain standardized SOPs, training frameworks, and QA/QC programs

- Serve as a senior point of contact for utility clients related to field delivery and performance

- Analyze operational data to identify trends, risks, and optimization opportunities

- Partner with Sales, Proposal, and Program Design teams on new program launches and recompetes

- Drive scalability by improving systems, technology, vendor partnerships, and reporting

- Ensure compliance with regulatory, safety, and contractual requirements across all operations

- Serve as a senior point of contact for utility and partner clients on all matters related to field service delivery

- Collaborate with Program Managers to support client meetings, performance reviews, and strategic planning sessions

- Drive alignment between field execution and contractual commitments, budgets, and incentive structures

- Collaborate with People Ops and Training teams on workforce planning, hiring strategy, and performance management

Qualifications

- 5-7+ years of experience in field operations or service delivery leadership - 4+ years managing managers and multi-team operations

- Experience overseeing complex, multi-market programs in energy efficiency, utilities, construction, HVAC, or similar industries

- Strong financial acumen, including budgeting, forecasting, and margin management

- Advanced experience with Salesforce FSL, BI tools, and operational dashboards

- Exceptional stakeholder management and executive communication skills

Pay: $115,000.00 - $130,000.00 per year

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person