Customer Service Specialist

Headquartered in Fort Mill, South Carolina, MacLean Power Systems (MPS) is a leading manufacturer of mission-critical and engineered components for the electric utility, telecommunications, and civil markets. Established in 1986 as a subsidiary of a larger parent company, MPS has grown substantially and now operates as a standalone company. A dedicated workforce of over 1,600 team members worldwide, MPS is renowned for its commitment to quality, responsiveness, and safety. Our focus on vertical integration ensures the highest standards across our product lines. We operate nine production facilities across North America and continually invest in our manufacturing capabilities to better serve our customers.

At MPS, we strive to create a workplace that embodies respect, openness, collaboration, personal growth, and entrepreneurship. We are committed to achieving excellence in Environmental, Health & Safety through our Mission Zero initiative.

Headquartered in Fort Mill, SC, MacLean Power Systems (MPS) is a global leader and standalone manufacturer of mission-critical components for the electric utility, telecommunications, and civil markets. With over 1,600 dedicated team members and nine production facilities across North America, we set the standard for quality, responsiveness, and safety through our commitment to vertical integration and continuous investment.

At our Mankato, MN facility, we are a leading force in the metal casting industry, building the components that move, feed, power, and heal the world. When you drive to work, you pass over 100 iron castings that we proudly helped create.

Our Culture: We embody respect, openness, collaboration, personal growth, and entrepreneurship. We are also deeply committed to excellence in Environmental, Health & Safety through our Mission Zero initiative.

We are strongly committed to exceeding our customers’ expectations through our agility. At MPS-Mankato, we don't just offer jobs; we offer careers that involve developing technical skills, mastering technologies, and discovering opportunities for growth.

We offer

- Competitive pay: $19.23 - $26.44 per hour

- Great benefits: Health, dental, vision, 401(k) with company match, paid time off, and more

- Growth opportunities: Advance your career with cross-training and tuition reimbursement

- A strong company culture: We value integrity, innovation, and our people. We're committed to giving back to the community and creating a positive work environment

- Career Foundation: This role offers a meaningful opportunity to develop your EHS expertise in complex heavy industry, supporting your professional growth.

- Impactful Work: Your efforts will be vital in maintaining safety and compliance, giving you a sense of purpose within our critical manufacturing operations.

The Customer Service Specialist at MPS Mankato plays a vital role in ensuring a positive customer experience, from the initial contact through the order process to final delivery. This specialized role focuses on proactive account management and relationship building. It requires careful attention to detail and sound judgment when handling complex orders, documentation, and coordinating Value-Added Services such as paint, heat treat, and machining.

Responsibilities

- Customer Engagement & Problem Resolution: Serve as the primary professional contact for customers (phone, email, in person) to provide information, address inquiries, and promptly resolve issues. Record interactions and collaborate effectively with internal teams and external customers and partners. Assist logistics with scheduling/expediting shipments.

- Order Lifecycle Management: Accurately receive and process new/change orders. Review and verify purchase orders and documentation for accuracy before entering them into the ERP system. Continuously prepare, update, and monitor production schedules.

- Value-Added Services Coordination: Manage and coordinate value-added service activities (such as paint, heat treat, and machining). This includes issuing purchase orders and change orders to valued-added partners.

- System Administration: Set up and maintain customer data, product masters, new jobs, and tooling orders in the ERP system/database. Generate and monitor Engineering Change Requests (ECR). Complete daily invoicing and process Advance Shipment Notices (ASN).

Qualifications

- High School Diploma. An associate’s degree in business or a related field is preferred.

- 3-5 years of experience in performing clerical and/or customer service-related work.

- Experience with Microsoft Office and data entry.

- Preferred: Experience in a manufacturing or foundry environment.

Preferred Skills & Abilities

- Strong composure and decision-making skills under pressure.

- Demonstrates ability to provide outstanding customer service by proactively recognizing needs and resolving complex issues.

- Proven ability to interpret and enforce company policies while exercising independent judgment.

- Strong communication skills, including active listening, and the ability to craft thoughtful, personalized responses.

- The ability to multitask, stay organized, and pay close attention to detail.

#MA

EOE-Minority/Female/Disability/Veteran

Various agencies of the United States Government require employers to maintain information on applicants pertaining to factors such as race, sex, and type of position for which an individual applies. The information requested is voluntary and for compliance with certain record keeping requirements. MacLean Power, LLC has a long-standing commitment to equal employment opportunity for all its associates and applicants for employment. MacLean Power, LLC believes all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants for employment because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status.

All job offers are conditional, upon successful completion of pre-employment screening, including criminal checks, drug testing, employment, and education verification.