Customer Support Specialist I

CLIENT HIGHLIGHT

The client you’ll be supporting is a Fortune 500 global leader in energy technology, focused on helping the world produce cleaner, more reliable power. Their teams design and improve the systems that keep homes, businesses, and communities running, from gas and wind turbines to the electrical grids that connect them. This is a chance to be part of a company that’s driving innovation, supporting sustainability, and shaping the future of energy.

LOCATION

Remote – Must be able to work EST hours

COMPENSATION

$19.50-25 Per Hour

SCHEDULE

Monday – Friday (8am-5pm)

CONTRACT TERM

8 Month Contract, with high likelihood of extension or conversion to full time employee.

POSITION OVERVIEW – Customer Support Specialist I

As a member of the Americas Fulfillment team, you will be an active contributor to the Region ITO (Inquiry to Order), on time delivery to customer RFQ (Request for Quotation). This role will require you to function as a quote manager for the Steam Parts Americas Region fulfillment team within the Power organization.

RESPONSIBILITIES

- Focus on customer parts fulfillment through quote acceleration; work quickly and effectively to resolve customer issues

- Interface with internal customers daily to meet fulfillment needs for quotes, meeting monthly quote targets and customer deadlines

- Drive fulfillment processes across critical enabling cross-functional teams to support customer delivery expectations (including Engineering, Sourcing, Pricing, Factories and Sales)

- Act as the voice of the customer for escalations related to quotes that can affect sales targets or parts delivery

- Support system enhancements and key initiatives that affect parts fulfillment operations

- Understand affected order management Performance Indicators – as critical measures of parts fulfillment excellence

Manage quote data quality across the lifecycle of quote- emphasis on key dates

REQUIRED QUALIFICATIONS/SKILLS

- High school diploma or equivalent; associate degree preferred.

- Experience in customer support or related roles.

- Strong communication and problem-solving skills.

- Proficiency in CRM software and support tools.

- Excellent interpersonal skills and a customer focused attitude.

- Ability to succeed in a team environment and across a matrixed organization

- Proficiency in Microsoft Office Software

- SAP experience