Customer Support Specialist

Service Scheduler and Customer Support Representative Company: Upstate Energy

Overview:

Join Upstate Energy as a Customer Support Representative. You'll manage service schedules, coordinate with technicians, handle customer orders and inquiries, source parts, and support overall service operations.

Key Responsibilities:

Service Scheduling:

- Schedule and coordinate service and installation jobs.

- Update and maintain the service calendar.

- Communicate job details to technicians and track job progress.

Customer Support:

- Be the first point of contact for service, installation, and fuel orders.

- Handle inquiries, process orders, and resolve customer concerns.

Parts Sourcing:

- Source, order, and track parts for jobs.

- Coordinate with vendors and maintain inventory records.

Administrative Support:

- Update customer and service details in the CRM.

- Generate reports on service metrics and inventory.

Team Collaboration:

- Communicate with technicians, delivery drivers, and office staff to streamline operations.

Qualifications:

- High school diploma or equivalent (additional education a plus).

- Experience in scheduling, customer service, or parts sourcing.

- Strong organizational and communication skills.

- Proficiency in Google Workspace and CRM systems.

Why Join Us?

At Upstate Energy, you’ll play a critical role in ensuring the success of our service department, fuel operations, and customer satisfaction. We offer a dynamic, supportive environment where your contributions will directly impact our mission of delivering top-notch energy solutions.

Apply today and help us create exceptional service experiences for our valued customers!

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

- Health insurance

- On-the-job training

- Paid time off

Experience:

- Customer support: 2 years (Preferred)

Ability to Commute:

- Modena, NY 12548 (Required)

Ability to Relocate:

- Modena, NY 12548: Relocate before starting work (Required)

Work Location: In person