Customer Service Specialist

Our client, a piping manufacturing company, is seeking a Junior Customer Service to join their growing team and expanding facility in Hampton County, SC.

General Description

Looking for a junior figure to join the customer service team in South Carolina with the Elofit (polyethylene fittings) product line. The candidate shall be required to:

- Provide customer support by handling inquiries, sharing product and pricing information, and resolving issues related to shipments, billing, and returns.

- Maintain accurate customer records and manage returns, credits, and escalations as needed.

- Enter and verify customer orders, coordinate with the warehouse and Italian team on inventory, and track orders through delivery.

- Address order discrepancies and prepare required documents like invoices and packing lists.

- Support billing and accounts receivable, monitor monthly sales reports, and participate in team meetings to improve workflow and customer service.

Detailed Duties

Customer Assistance

- Respond to customer inquiries via phone or email.

- Provide product or service information, including availability, features and pricing.

- Resolve customer issues such as shipment delays, billing questions, returns, and product concerns.

- Maintain accurate customer records.

- Process returns, exchanges, and credits according to company policies.

- Escalate complex issues to appropriate departments when necessary.

- Build and maintain positive customer relationships to support customer retention.

- Follow up on open cases to ensure customer satisfaction, return, shipping delays.

Order Entry

- Enter customer orders accurately.

- Verify order details (Item no, quantities, prices, shipping instructions).

- Review inventory availability and coordinate with warehouse or Italian Team.

- Track orders from entry through delivery and provide updates to customers.

- Communicate with logistics or shipping departments to ensure timely dispatch.

- Check for order discrepancies (pricing errors, incorrect part numbers, missing information).

- Generate invoices, packing lists, or other order documents as required.

Additional responsibilities

(including, but not limited to):

- Support billing and accounts receivable department

- Monitor monthly sales order reports

- Participate in team meetings to improve customer service and order workflow.

Requirements

- Preferred minimum (2) years of experience in customer service related role.

- Pipe manufacturing industry experience heavily preferred.

- Use Microsoft Office, Outlook, Word, Excel, and common inventory software.

- See details of objects that are less than a few feet away.

- See details of objects that are more than a few feet away.

- See differences between colors, shades, and brightness.

- Use fingers to grasp, move, or assemble very small objects.

- Hear sounds and recognize the difference between them.

- React quickly using hands, fingers, or feet.

- Determine the distance between objects.