Customer Support Specialist I

At S+S Industries, a family-owned business with over 40 years of success, we know our team is our greatest asset!

We’re searching for a Customer Support Specialist who is dedicated to delivering an excellent customer experience!

If you have great communication skills, enjoy building relationships, and have at least 2 years of experience in a similar role, we’d love to hear from you!

What You’ll Do:

- Enter orders with accuracy and attention to detail, in accordance with customer requirements

- Prepare and invoice customer orders, ensuring timely processing

- Provide service for order inquiries and order status updates to customers

- Communicate with customers and appropriate personnel to resolve any problems or concerns

- File, scan and maintain storage of all paperwork associated with each order, such as invoices, reports, drawings, etc.

- Multi-task, manage time, prioritize and react quickly to changing priorities and follow through on work assigned

- Work independently to identify and resolve problems accurately and in a timely manner

- Take on additional tasks and responsibilities as assigned by immediate Manager

What We’re Looking For:

- At least 2 years of customer support experience in an office environment

- A people person with excellent communication skills

- Tech-savvy with basic knowledge of office software

- A positive attitude and a willingness to go the extra mile

- Reliable daily attendance and on-time arrival, as scheduled

Why Join S+S Industries?

At S+S Industries, we believe in taking care of our team! You have opportunities to learn and grow with a Company that values customer satisfaction and quality.

We offer a comprehensive benefits package designed to support your well-being and future. Here’s what you can look forward to:

- Paid Time Off – Because work-life balance matters

- Comprehensive Benefits Package – Including Medical, Vision, and Dental coverage

- 401(k) Retirement Plan – Helping you invest in your future

- Company-Paid Holidays – Enjoy well-deserved time off with family and friends

Shift: Monday-Friday 8am-4:30pm

Compensation: Depending on experience

This position is located at our Navigation facility in East Downtown Houston, 77011.

Bilingual a plus! (English/Spanish)

Must pass drug screen and background check prior to employment offer.