Customer Support Specialist

Overview:

Ferrellgas was recently recognized by Newsweek as one of America’s Most Trustworthy Companies for 2025 — and that trust starts with our people. Under general supervision, this position is responsible for providing support with customer account research, payment inquiries, and unapplied funds that may be a result of overpayment, mis-applied payment, or account reconciliation. This role may also include handling various customer communications via email or other channels on behalf of multiple departments. This position typically requires general accounting knowledge.

Why You’ll Love Working Here

At Ferrellgas, we’re committed to supporting our team with benefits that promote health, financial security, and personal growth:

- Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance

- Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D

- Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA)

- Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement

- Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support

- Employee Perks: Referral program, employee discount programs, and propane savings

Responsibilities:

- Works collaboratively within a team environment to research and resolve customer account issues.

- Handles unapplied research for customers with identified unapplied instances.

- Researches and resolves cash application issues.

- Handles customer correspondence and communications related to billing, payments, or general account questions.

- Responds promptly and professionally to customer inquiries and provides accurate information or resolutions.

- Assists with additional customer communications or projects for other departments as needed.

- Troubleshoots issues and delivers timely, efficient solutions to ensure customer satisfaction.

Qualifications:

- General accounting knowledge required.

- 1+ years of related experience preferred.

- Strong interpersonal skills with the ability to interact professionally with internal and external Ferrellgas customers.

- Proficiency in Microsoft Office applications (Word, Excel).

- Excellent written and verbal communication skills, with strong attention to detail and organization.

- Experience with Salesforce and/or PeopleSoft preferred.

- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.

- Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Why Ferrellgas?

At Ferrellgas we’re honored to be part of tight-knit communities across America and thousands of customers’ lives. From our nationwide charitable partnerships with Operation Warm and Operation BBQ Relief to fundraisers for local schools, fire departments, veteran organizations and more, we are always looking for ways to give back to the communities we live in and serve.

Hear from our current employees and discover the people behind Ferrellgas: Employee Testimonials

Ready to take the next step in your career? Apply today and be part of our growing team!