Customer Service Specialist

Customer Service Specialist

Job Description

As the Customer Service Specialist, you will have the opportunity to serve as the main point of contact for order related activities along with ensuring customer loyalty by effectively managing the order process. Additionally, you will have the opportunity to learn and master the following to seek total customer satisfaction. This role is integral to the ICL Growing Solutions North America team and works closely with the Customer Supervisor to improve the customer experience. As a customer-facing position, it plays a key part in driving sales growth. The ideal candidate will be organized, proactive, and passionate about delivering outstanding service while representing the ICL brand with professionalism and enthusiasm.

Location:

This position will work remotely from home, but we are seeking candidates located near North Charleston, SC as there will be occasional on-site trainings and meetings.

I’m interested! What will I get to do in this position?

- You will thoroughly communicate with internal customers such as Territory and Regional Managers, Supply Chain and Procurement.

- You will be the main Contact for distributors. Enter all the said orders for that distributor. You will answer and respond to all emails regarding status of orders, product availability and route questions when needed.

- You will problem solve. Work to put together truckloads of material and piece various orders together to make sure product reaches the end user in timely fashion.

- You will learn the product catalogue and where each product ships from.

- Run daily reports to keep after delays and monitor order shortages.

- Participate weekly in sales calls and have the knowledge to put forth corrective solutions to seek whole team satisfaction.

What skills and experience do I need to be successful in this role?

- Bachelor’s degree preferred.

- 3+ years of experience in managing customer accounts with order entry.

- Import and Export experience and Knowledge of logistics/ supply chain would be beneficial for this position but not required.

- Proficiency of Excel, Outlook & QAD helpful but not required.

- Skilled in problem solving, creativity and attention to detail required.

- Must be organized and contain a desire to satisfy customers.

Compensation at ICL: If you are hired at ICL, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. We also offer a generous benefits package (more information on benefits listed below).

Salary Range: $47,000 - $64,000

Annual Bonus Target: 5%, subject to plan provisions.

We've Got You Covered

ICL is committed to offering you a comprehensive set of benefits to empower you and your family physically, mentally, emotionally, and financially. The benefits we offer to our diverse and inclusive workforce include:

- Competitive pay

- Medical, dental, vision, and life benefits that start quickly – the first of the month after hire. Wellness Incentive Program to lower your health insurance cost

- Inclusive benefits for growing families, covering fertility, adoption, and parental leave

- Generous Leave and FMLA policies

- Tax-advantaged health savings and spending accounts (when applicable)

- Prescription program that provides most generic maintenance medications at no cost (including Insulin products)

- 401k eligibility from day one of employment with a generous company matching contribution. 100% vested after one year of service

- Crisis assistance available to support employees during unforeseen circumstances

- Employee Assistance Program that includes comprehensive mental health support for you and your household family members

- Student Loan Assistance

- Business travel reward points are eligible for personal use

- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation

- Free membership to a program that offers various discounts for travel, entertainment, groceries, and much more

Who is ICL?

ICL Group is a leading global specialty minerals company, which creates impactful solutions for humanity's sustainability challenges in the food, agriculture and industrial markets. ICL leverages its unique bromine, potash and phosphate resources, its global professional workforce, and its sustainability focused R&D and technological innovation capabilities, to drive the company's growth across its end markets. Our agricultural products feed the world’s growing population, our food additives enable greater access to higher quality food, our potash and phosphate products are essential components for the pharma industry and our bromine-based materials and phosphates contribute to a more energy efficient and environmentally friendly planet. ICL benefits from its advantageous size, geographical spread, and operational flexibility. With a culture based upon leadership, innovation, and sustainability, ICL is well positioned to be an Employer of Choice within the communities in which we operate. ICL shares are dual listed on the New York Stock Exchange and the Tel Aviv Stock Exchange (NYSE and TASE: ICL). The company employs more than 12,500 people worldwide, and its 2023 revenues totaled approximately $7.5 billion.

To learn more about ICL, visit the company's global website www.icl-group.com.

EEO-USA

Equal Opportunity/Veterans/Disabilities