Sales Support Representative

Job Overview

We are seeking an energetic and detail-oriented Sales Support Representative to join our dynamic sales team. In this vital role, you will serve as a key liaison between customers and the sales department, ensuring seamless communication, exceptional customer service, and efficient support to drive sales growth. Your proactive approach and enthusiasm will help foster strong client relationships, contribute to team success, and enhance the overall customer experience. This paid position offers an exciting opportunity to develop your sales skills while making a meaningful impact in a fast-paced environment.

Responsibilities

- Provide outstanding customer service by addressing inquiries promptly and professionally via phone, email, or in person. Answering all incoming calls and making callbacks from missed calls and voicemails

- Assist the sales team with order processing, data entry, and maintaining accurate customer records

- Fulfill requests for physical samples and mailing pieces both creating the sample packs/mailers, as well as sending them out

- Support sales representatives in preparing proposals, quotes, and product information for clients as well as some communication with prospective clients via our CRM platform

- Maintain organized documentation of sales activities, client communications, and support tickets like shipping photos, filing orders, warranty information, etc

Qualifications

- Proven experience in customer service or sales support roles with a passion for helping others

- Strong communication skills, both verbal and written, with an energetic and positive attitude

- Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail

- Proficiency in using CRM (Customer Relationship Management) software or similar tools is a plus

- Demonstrated ability to work collaboratively within a team and independently when needed

- High school diploma or equivalent; additional coursework or certifications related to sales or customer service is advantageous

This role is perfect for motivated individuals eager to grow their career in sales support while delivering exceptional service. Join us and be part of a vibrant team dedicated to excellence!

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person