Customer Deliverable Specialist

Job Title: Customer Deliverable Specialist

At Exo, integrity isn’t just a value it’s the foundation of the work we do to keep our nation’s infrastructure reliable and safe. From field assessments to innovative restoration solutions, we combine precision, integrity, and purpose in everything we do. Our team helps ensure power stays on, schools stay open, businesses thrive, and communities stay safe. You’ll work with a respected team of experts solving meaningful challenges that protect communities and ensure the integrity of infrastructure.

Position Overview: The Customer Deliverable Specialist is responsible for the preparation, coordination, and delivery of high-quality client deliverables across various service lines. This role ensures that all reports, summary letters, closeout documents, inspection packages, data exports, and other client-facing materials are accurate, consistent, and aligned with Exo’s standards for quality and professionalism. The Customer Deliverable Specialist works closely with project managers, technical services, operations, engineering, and business development to ensure deliverables are completed on time, meet contractual requirements, and accurately reflect project outcomes.

Key Responsibilities:

- Develop, compile, and finalize deliverables including inspection reports, letters of completion, summary letters, findings summaries, data packages, closeout documents, and other client-required materials.

- Ensure accuracy, consistency, and completeness of all deliverables by reviewing technical content, formatting, data alignment, and document compliance with internal standards.

- Coordinate project managers, technical services, operations, engineering, and business development to gather necessary information, photos, data sets, comments, and technical inputs.

- Maintain deliverable templates, style guides, and standard language libraries to ensure uniformity across clients and service types.

- Perform quality checks on data exported from software tools (e.g., Fulcrum, Exo-Link, customer data portals) to ensure correct structure, content, and clarity.

- Track deliverable deadlines and manage priorities to ensure all client commitments are met.

- Support continuous improvement initiatives by identifying bottlenecks, recommending template improvements, and helping standardize processes.

- Assist in developing new deliverable types for emerging service offerings or client requests.

- Maintain version control for all report files and ensure correct archiving in project folders or designated systems.

- Work with cross-functional teams to understand project requirements and ensure deliverables accurately represent inspection or remediation outcomes.

- Provide editorial support including proofreading, formatting, and clarity enhancements on technical content drafted by field or technical teams.

- Deliver exceptional client communication materials that enhance Exo’s reputation for quality, consistency, and timeliness.

Qualifications and Skills:

- Strong writing, editing, and proofreading skills with exceptional attention to detail.

- Ability to interpret technical content and convert field data into clear, client-ready documentation.

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Adobe Acrobat; experience with data management tools or cloud portals preferred.

- Strong organizational and time management skills with the ability to manage multiple projects simultaneously.

- Excellent communication skills and ability to collaborate effectively across departments.

- Comfortable reviewing photos, field data, and inspection terminology and adapting content appropriately.

- Ability to adhere to brand and formatting standards and maintain consistency across deliverables.

Physical Requirements

- Prolonged periods of computer-based work, including typing, reviewing detailed documents, and navigating digital platforms for extended durations.

- Ability to sit or remain stationary for long periods while preparing and reviewing deliverables.

- Manual dexterity to operate standard office equipment such as computers, keyboards, monitors, scanners, and digital file management tools.

- Visual acuity to review technical content, photographs, data sets, spreadsheets, and detailed formatting with a high degree of precision.

- Ability to occasionally lift and carry light office materials (typically up to 10–15 lbs.), such as files, binders, or laptops.

- Clear verbal communication ability for collaborating with cross-functional teams and participating in virtual or in-person meetings.

- Capability to work in a standard office or remote work environment, maintaining a professional workspace suitable for focused document development.

Mental Requirements

- High attention to detail with the ability to detect inconsistencies, errors, formatting issues, and data misalignment across complex deliverables.

- Strong analytical and critical-thinking skills to interpret technical information, inspection data, and field notes, and convert them into client-ready documentation.

- Excellent problem-solving ability, especially when navigating incomplete information, ambiguous inputs, or variable content quality from field teams.

- Ability to manage multiple deliverables simultaneously, prioritize workload effectively, and meet strict deadlines in a fast-paced, deadline-driven environment.

- Sustained concentration and mental stamina for reviewing long, technical documents, large data sets, or detailed photographic evidence.

- Adaptability to changing project requirements, client specifications, and evolving internal templates or standards.

- Strong communication and collaboration skills for working with project managers, technical services, engineering, operations, and business development.

- Sound judgment and decision-making ability to ensure deliverables accurately reflect project outcomes and comply with contractual and quality standards.

- Capacity to work independently with minimal supervision, exercising ownership over deliverable quality and completeness.

- Comfort navigating and learning digital tools, including databases, cloud portals, reporting systems, and document management platforms.

- Ability to maintain composure and focus during peak workload periods or tight turnaround times.

FLSA Status: Exempt

Pay Range: $80-110,000 annually

Reports To: Technical Services Director

Note: The above job description is a general overview of the responsibilities and requirements typically associated with the role of a Customer Deliverable Specialist. The specific duties and requirements may vary depending on organizational requirements and industry standards.

Benefits:

Exo offers a comprehensive benefits package including:

- Medical

- Dental

- Vision

- Health Savings Account/Flexible Spending Accounts

- Life and Accidental Death & Dismemberment

- Short Term and Long-Term Disability

- Accident, Hospital Indemnity and Critical Illness

- 401k with company match

- PTO

- 10 paid holidays

Exo is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.