Wildfire Community and Customer Engagement Specialist

If you are a current Idaho Power employee, please apply through the Employee Portal.

Application Deadline:

05/04/2026 at 11:59 pm Mountain Time

# of Positions:

1

Job Type:

Regular

Job End Date:

Exemption Status:

Exempt

Pay Range:

$107,993.60 - 130,062.40 Annual

Minimum Age Requirement:

Job Description:

Idaho Power — located in vibrant Bosie, Idaho — is looking for a Wildfire Community and Customer Engagement Specialist to join our Customer Operations team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to provide our customers with the safe, reliable, affordable energy they depend on. While this position is based at Idaho Power’s downtown Boise location, we offer both flexible schedules and the opportunity to work up to 40% remote.

What does a Wildfire Community and Customer Engagement Specialist do for us?

This position will lead the development, successful execution, and continuous improvement of Idaho Power’s Wildfire Mitigation Plan (WMP) Community and Customer Engagement Strategy. With collaboration and guidance, the successful candidate will be responsible for identifying and engaging in year-round opportunities to connect Idaho Power’s Wildfire Mitigation Plan efforts and activities with the communities we serve, while ensuring company preparedness plans reflect the needs of all customers, including unique populations that include Spanish-speaking customers, seniors, and customers with disabilities. This strategy includes conducting public education campaigns, workshops, and training sessions on wildfire mitigation and Public Safety Power Shutoff (PSPS) preparedness and providing technical expertise and guidance for employees, customers, community organizations, and local public safety partners in partnership with regional customer facing positions. Other considerations of this role will include the ability to coordinate with internal Idaho Power Regional and Wildfire Team operations and external public safety partners. Coordinated activities include but are not limited to identifying opportunities for collaborative engagement in external emergency planning and mitigation processes, identifying and establishing community resource center needs, and developing customer programs and offerings to support customers during PSPS or extended outage events. The successful candidate will have comprehensive, specific, and progressive knowledge related to the program or area of discipline.

This role also supports major events, including Public Safety Power Shutoff (PSPS) and load shed. The role provides communications coordination, event‑time support, and post‑event reporting to ensure consistent execution, regulatory compliance, and continuous improvement. During PSPS and load shed events, this role serves as a backup to the Event Manager by monitoring event management and communication activities to ensure adherence to established procedures, internal requirements, and applicable regulatory obligations. The role acts as a quality‑control and coordination resource during active events, helping ensure consistency across regions, communication channels and event phases.

The role also supports event preparedness and readiness, including coordinating annual tabletop and functional exercises to ensure teams are prepared to execute roles and processes during major events. Following events, this role helps coordinate the development of after‑action reports, with a strong emphasis on accuracy, attention to detail, and factual documentation. These reports support internal learning, process improvement, and required external reporting. As appropriate, the role may represent the company in after‑action discussions or reporting with executives and regulatory stakeholders.

In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.

A COMPETITIVE CANDIDATE WILL HAVE

Knowledge of:

- Common software programs such as Internet Explorer, Microsoft Outlook, Word, Excel, and PowerPoint

Preferred:

- Wildfire hazards, risks, and vulnerabilities

- Outreach and engagement strategy

Skills in:

- Strong project management, managing all facets of large, complex projects

- Interpersonal communication

- Clear and concise writing

- Organization

- Customer service

- In depth data analysis and reporting knowledge, including the ability to present program information effectively to internal and external audiences

- Program planning and development

- Product marketing campaigns and tactics

- Issue resolution

Preferred:

- Wildfire mitigation program planning and development

- Identifying new and innovative wildfire mitigation engagement strategies

Ability to:

- Manage multiple projects

- Create and implement complex solutions for wildfire mitigation

- Analyze root causes and recommend practical and effective solutions

- Work effectively in a team environment

- Prepare written and oral reports

- Work effectively with a diverse group of people

- Work independently/self-starter

Preferred:

- Comprehend technical issues and opportunities

- Negotiate complex issues

- Analyze data to produce key performance indicators

MINIMUM REQUIREMENTS

Education:

- Bachelor's degree

OR

- Equivalent combination of education and experience

Preferred:

- Bachelor’s degree in forestry, business, communications, or public administration

Experience:

- 5 years of experience in utility operations, wildfire mitigation projects, or program management

Preferred:

- Wildfire risk mitigation activity implementation

- Outreach, engagement, and communications experience

- Management of small to medium scale projects

- Two years of experience, course work in public relations and speech/communication, or an equivalent combination of appropriate training that provides the desired knowledge, skills and abilities

Licenses & Certifications:

- Valid driver's license with an acceptable driving record based on driving requirements for the position

PHYSICAL REQUIREMENTS

This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.

This position may be required to work weekends and outside normal business hours to support major event response activities and community events.

#IPC1

Competencies:

Adaptability, Building Partnerships, Communication, Customer Orientation, Decision Making, Influencing, Planning and Organizing, Work Standards

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Need Assistance Completing Your Application?

Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company: Phone: 208-388-2965 or Email: jobs@idahopower.com

Idaho Power is an Equal Opportunity Employer

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.

Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.