Director of Customer Experience and Community Engagement

Western Water is seeking a dynamic Director of Customer Experience and Community Engagement (CCX) to continue elevating Western Water's strategic vision while amplifying our regional impact. In this pivotal role, you'll partner closely with our Assistant General Manager to lead the Customer Service, Customer Experience, and Strategic Communications teams, providing strategic plans and daily operational support. If you're ready to make a difference and lead with purpose, we'd love to meet you.

Applications must be submitted by Sunday, Jan. 4, 2026.

Typical Qualifications

Any combination of experience and education that provides the required knowledge and abilities is qualifying, along with the specific licenses/certifications as outlined below:

Education

- Bachelor’s degree in Marketing, Communication, Public Relations, Public Administration, Political Science, or related field.

- Master’s degree in a related field is highly desired and can substitute for one year of experience.

Experience

- Minimum nine (9) years of progressive responsibilities in the development and coordination of customer experience, communications, outreach, government relations, legislation, customer service, or related area.

- Minimum five (5) years in a management/supervisory capacity.

- Experience overseeing human-centered design and integrating customer experience insights into business decisions in a government or special district water utility setting is a plus.

Desirable Licenses/Certifications

- Accreditation in Public Relations (APR) through the Public Relations Society of America (PRSA), California Association of Public Information Officials (CAPIO) or a similar organization.

- Certified Customer Experience Professional through the Customer Service Institute of America or similar.

To Be Considered

Along with the application, please submit a compelling cover letter and comprehensive resume that speaks to your interest in Western Water's mission and how your background aligns with the key qualifications we're seeking for the 

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Western Water is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Candidate review will begin immediately upon receipt of application materials.

Supplemental Information

Position FLSA Status

This position is at-will, exempt, unrepresented, and non-classified. Western Water employees are expected to work overtime, weekends, evenings and holidays as required to accommodate the agency needs, in addition to responding as a Disaster Emergency Service Worker.

To apply, please visit: https://www.governmentjobs.com/careers/wmwd.