Warehouse Team Member

Overview

This team member plays a critical role in supporting Better Earth’s sales and customer engagement efforts by managing the lifecycle of product samples. This individual is responsible for coordinating and fulfilling sample requests from customers and internal stakeholders, maintaining inventory of samples, and ensuring timely and accurate shipping.

Key Responsibilities

Sample Fulfillment & Customer Communication

- Serve as the main point of contact for internal and external sample requests

- Track and prioritize incoming sample requests to ensure prompt response and shipment

- Create shipping labels and process shipments via Better Earth’s shipping systems

- Communicate shipment details and tracking information to customers and internal teams

- Maintain accurate inventory of all samples and restock as needed

Inventory & Sample Room Management

- Organize and maintain the sample room to ensure quick and easy access to materials

- Conduct regular counts and audits to track sample availability

- Ensure all samples are properly labeled, stored, and tracked in the system

Warehouse & Print Operations Support

- Assist the print operations team by inspecting printed products for quality standards

- Support boxing, sealing, labeling, palletizing, and preparing shipments for dispatch

- Pick and pack customer orders when needed to support warehouse demands

- Follow all safety, quality, and compliance procedures while on the warehouse floor

Qualifications

- High School diploma or equivalent required

- Minimum of 1 year of experience in customer service, warehouse, or logistics role

- Strong communication skills, both verbal and written

- Proficient in Microsoft Office and general computer applications

- Experience using Customer Relationship Management (CRM) software

- Excellent attention to detail and organizational skills

- Ability to work independently and as part of a cross-functional team

- Able to lift up to 30 lbs and stand for extended periods

- Flexible and willing to assist across departments as needed

Preferred Qualifications

- Experience with shipping platforms (e.g., FedEx, UPS)

- Familiarity with warehouse management systems

- Background in print or packaging environments is a plus

Additional Responsibilities

The above is intended to describe the general requirements for performing this job. It should not be construed as an exhaustive statement of duties, responsibilities, or requirements. The omission of specific statements of duties does not exclude them from the position.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

- 401(k)

- Dental insurance

- Disability insurance

- Health insurance

- Life insurance

- On-the-job training

- Paid sick time

- Paid time off

- Parental leave

- Profit sharing

- Vision insurance

Experience:

- Warehouse: 1 year (Preferred)

Shift availability:

- Day Shift (Required)

Ability to Commute:

- Clarkston, GA 30021 (Required)

Work Location: In person