Technical Account Manager

JOB SUMMARY:

Develop, maintain, and assess strategic accounts, provide technical support and build favorable

relationships with key clients.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Recommends and sells equipment and repair services utilizing knowledge of hydraulic

equipment operations and customer needs assessment.

2. Reviews and submits bid specifications and quotations to customer for review and

approval.

3. Submits orders for product and follows up on order to verify material list accuracy and

that delivery schedules meet project deadlines and customer needs and/or

commitments.

4. Analyzes application and use of hydraulic components in systems and recommends

improvements to reliability and efficiency.

5. Reviews existing customer specifications for accuracy and opportunity to provide them

with a selling advantage and/or an advantage to their bottom line via provision of

superior products, price and/or service.

6. Demonstrates and explains use of installed equipment and production processes.

7. Arranges for installation and test-operation of machinery/products and recommends

solutions to product-related problems.

8. Contacts current and potential customers, visits establishments to evaluate needs, and

promotes sale of products and services.

9. Communicate and coordinate with service technicians and local operations on customer

requirements, ensuring contractual obligations are met or exceeded.

10. Report sales call activities and opportunities using CRM or other databases as required.

11. Enhances professional growth and development through participation in educational

programs, current literature, meetings, workshops, etc.

12. Maintain compliance with all company policies and procedures.

EDUCATION AND WORK EXPERIENCE REQUIREMENTS:

1. Must have a high school diploma, a bachelor’s degree in Business or related field

preferred.

2. Must have extensive background in outside sales calling on underground longwall

mines, steel mills, or extensive operational/maintenance experience in either.

3. Perform work under minimal supervision.

4. Ability to work as part of a team.

5. Ability to effectively communicate with internal and external customers.

6. Proven ability to meet deadlines and follow directions.

7. Proficient computer skills, including Microsoft Excel, Word, basic drawing reading skills

and ERP system.

PHYSICAL REQUIREMENTS:

1. Ability to safely and successfully perform the essential job duties consistent with ADA,

FMLA, and other federal, state, and local standards, including meeting qualitative and/or

quantitative productivity standards.

2. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and

other federal, state, and local standards.

3. Ability to work safely and adhere to the Swanson Safety System in daily job duties.