Account Manager

Responsibilities

At OPPD, we partner with businesses across the Omaha region to power economic growth and deliver

reliable, affordable energy. Our Customer Sales & Service team works directly with commercial and

industrial customers to help them manage their energy needs, navigate projects, and identify

opportunities to improve efficiency and reliability.

The Account Manager serves as a trusted energy advisor for assigned commercial and industrial

customer segments. In this role, you'll build strong relationships with business customers, support

energy-related projects, and help organizations understand and adopt OPPD's energy services and

programs.

What You'll Do

- Build and maintain strong relationships with assigned commercial and industrial customers

- Serve as the primary point of contact for energy-related service and sales needs

- Develop account plans including customer profiles, energy reviews, and service strategies

- Coordinate with internal teams and external partners to support customer energy projects

- Help customers evaluate energy services, efficiency programs, and rate options

- Monitor customer needs and proactively address service concerns

- Lead the resolution of customer issues involving multiple departments

- Support energy service projects from planning through completion

- Communicate project milestones and updates to customers and internal stakeholders

- Identify opportunities for customers to benefit from OPPD products and services

What Success Looks Like In This Role

- Build trusted advisor relationships with business customers

- Understand customer operations and energy needs

- Coordinate effectively across multiple internal teams

- Manage multiple projects and customer priorities simultaneously

- Communicate clearly with both technical and non-technical audiences

- Proactively resolve customer issues and concerns

Customer & Project Work

- Coordinate electrical service needs for commercial customer projects

- Support adoption of energy efficiency programs and services

- Manage customer agreements and contracts

- Collaborate with engineering, operations, and construction teams

- Ensure projects remain on schedule and meet customer timelines

- Help resolve technical, scheduling, or contractual issues

Schedule & Work Environment

This role includes both office and customer-facing work and may involve visiting customer facilities

within the OPPD service territory.

Because the Account Manager serves as a key customer contact, the position may occasionally require

responding to customer needs outside of normal business hours, particularly during service events or

outages.

What We're Looking For

- Strong relationship-building and customer service skills

- Ability to influence and collaborate across teams

- Project management and coordination experience

- Business or financial analysis experience

- Comfort managing complex customer discussions

- Strong communication and presentation skills

Why Join OPPD

- Competitive pay and benefits

- Strong retirement and pension programs

- Mission-driven organization serving Nebraska communities

- Opportunity to work with industry experts across engineering, operations, and energy services

Qualifications

Required:

- Bachelor degree in business, management, engineering or related field; or 10 years relevant utility experience.

- Three (3) years of customer account management or electric utility experience.

- Experience in sales, computing, financial analysis, customer relationship development, and project management.

- Comfortable with constructive conflict, possesses a willingness to challenge conventional thinking.

- Strong ability to get results though influence and relationships with internal and external partners.

- Superior communication skills and previous working experience independently leading a project in complexity and duration.

- Must possess a valid driver's license and provide personal vehicle for reimbursed business-related mileage.

Desired:

- Master's degree in related field

- Electric utility experience

- Knowledge of electric distribution system design and components, construction procedures, electric rates and rate design principles, and energy technology and applications.

- Experience with specific OPPD computer system applications such as iCIS, Asset Suite, OMS, GTech, Byers, and Ratemaster.

- Previous experience with industrial or commercial processes and businesses principles.

- Negotiating skills acquired through selling and/or buying experience.

Closing Statement

Grade Level: S5

Min: $98,877

Mid: $123,596

At

Omaha Public Power District

, we're passionate about three things: power, the people who make it, and the people who rely on it.

WE ARE:

Where the Light Starts. OPPD is the 12 th -largest public power utility in the U.S., serving over 850,000 people across 5,000 square miles and 13 counties.

WE'RE COMMITTED TO:

Each other and the people we serve. This commitment drives us. We're dedicated to providing our communities with affordable, reliable, and environmentally sensitive energy services today, tomorrow, and well into the future.

OUR JOB:

To provide power with a purpose. We have real impact - on people's lives, on the environment, and on the future of energy. We're always looking for bright, capable people who want an opportunity to lead from where you are, wherever you are, and know that your ideas will be heard. If you want to be a source of real, positive change for the community and the people who live in this region, then working for a company acknowledged for caring about these same things is likely a priority for you as well.

Org Marketing Statement EOE: Protected Veterans/Disability

How To Apply

Apply online at www.oppd.com on or before 3/13/2026.

Recruiter: Scott Green - smgreen@oppd.com

- PLEASE NOTE - Your application has not been submitted unless you have applied for a specific requisition. If you have not chosen a specific opening, your application will remain in 'DRAFT' form and will not be viewed by our Human Capital staff.