Account Manager

Job Title:

Sales Representative/Account Manager

Location:

Remote w/ travel to client sites – Southeastern US

Headquartered:

Spartanburg, SC

Status of Hire:

full-time, direct hire, salaried exempt

Reports to:

Sales Manager

Pay:

$100k-$120k

Summary:

The account manager will be expected to drive sales performance and achieve profit targets by continually identifying new opportunities and developing business with existing customers. They will provide exceptional customer service to ensure customer satisfaction and work with sales inquiries to achieve high levels of sales conversion.

Duties and Responsibilities:

External Sales

- Generate profitable new business through the strong use of market data, prospecting and orchestration of resources.

- Prospect identification and generation of inquiries for projects; pushing full project and service management capability at all times.

- Identify key players in the targeted organizations and use every opportunity to cross-sell and upsell services.

- Increase customer contact to build up a new user base and grow market share.

- Lead or support customer/site visits and company presentations as required, to strengthen relationships and provide long-term full customer support from negotiation and price quotation stage through to closing sale and delivery.

- Build long-term, productive, and mutually beneficial relationships with new customers using multiple channels

- Interpret customer engineering requirements, survey sites, and create inquiry data.

- Maintain technical competence, service knowledge, local industry knowledge, and regulatory issues which affect customers.

- Provide quality service to internal and external customers in all assigned tasks, while always upholding values.

- Report sales performance and prospects to Location Manager using agreed framework.

- Undertake efficient hand-over to Operations once the order has been secured.

- Ensure timely update of internal customer relationship systems.

- Provide customer service support during and after contracts and participate in “Lessons Learnt” sessions.

- Learn and adhere to company processes in order to be accurate and efficient in all tasks.

General

- Adhere to and support the implementation of HR processes and procedures.

- Strictly adhere to the Company’s Health and Safety Procedures and ensure a safe working environment for self and others.

- Maintain a positive and professional image (including wearing the correct branded wear, as required).

- Contribute to continuous improvement processes and drive forward efficiency and standardization.

Qualifications and Requirements:

- Solid sales or contract management experience in particular to the production equipment installation environment.

- Proven track record of identifying and winning new business in a service business.

- Active knowledge of mechanical/installation engineering projects and processes.

- Demonstrable commercial awareness.

- Experience negotiating with clients and vendors.

- Strong influencing skills.

- Computer literate; able to use Microsoft packages and internal systems.

- Experience working in the machinery relocation / installation industry.

- Strong analytical and problem-solving approach.

- Good research and prospecting skills.

- Proactive in problem-solving, able to communicate effectively, and comfortable managing vendor and client interactions.

- Active listener with a sound ability to handle and prevent objections.

- Good time management skills.

- Sound judgment and good business sense.

- Able to use your own initiative and work well in a team.

- Professional demeanor and ability to represent the company positively in interactions with clients and vendors.

- Travel Required: 50-75% required.

Must be authorized to work in the US for any employer, regardless of authorization or visa transfer

We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, or any other criteria protected by governing law. All candidates must be able to pass pre-employment drug screens and background checks to be considered eligible for hire.