Account Manager

The HMSS Account Manager is responsible for proactively maintaining business relationships within an assigned book of business for the Environmental, Emergency Response and Industrial Lines of Business.

Duties & Responsibilities

· Maintain and retain existing customers by building long lasting business relationships

· Effectively support the retention process when needed in both a sales and customer service capacity

· Perform contractual resign of agreements with existing customers

· Maintain an awareness of market behavior and competitive trends in a designated market to anticipate changing customer needs

· Negotiate with all customers to retain the relationship and associated revenue during pricing initiatives

· Maintain thorough knowledge of company’s available services per lines of business, pricing structures, and offer additional services specified by customer

· Increase company visibility through participation in company sponsored activities, trade shows, Chamber of Commerce events, and similar activities

· Partner with Operations department, as needed

· Perform site visits as required

· Responsible for an effective and collaborative hand off process from new account attainment to existing account development

· Responsible for creating and managing an account penetration plan that is in line with the company’s growth objectives

· Responsible for achieving and/or exceeding monthly retention and growth quota

· Assist accounts receivable with collection efforts and activities

· Performs other job-related duties as assigned

Qualifications

Required

· High School Diploma or GED

· Three (3) or more years’ experience of consultative sales or customer retention experience

· Microsoft Office experience

· Valid state-issued driver’s license

Knowledge, Skills, & Abilities

· Ability to generate and manage leads, opportunities and contract negotiations to close business

· Ability to build and maintain relationships with internal and external customers

· Effective influential, selling, and closing skills

· Strong interpersonal skills, including effective presentation and listening skills

· Ability to communicate effectively with internal and external customers

· Strong work ethic, demonstrating integrity, trust, and maintain confidentiality

· Ability to be a self-starter capable of working effectively in a team environment or as an individual contributor

· Excellent analytical, attention to detail, and problem-solving skills

· Ability to read, write, and comprehend reports and associated documents

· Ability to understand and follow oral and written instructions

· Ability to prioritize workload and meet time sensitive deadlines

· Business acumen and ability to work effectively across various teams and levels

· Flexibility to accept and adapt to change as well as the commitment to seek continuous improvement

· Demonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service

· Ability to exert muscle force to lift, push, pull or carry objects

· Ability to coordinate two or more limbs (for example: two arms, two legs, or one leg and one arm) while sitting or standing

· Ability to make simple and repeated movements of the fingers, hands, and wrists

· Knowledge of proper lifting techniques

· Ability to follow all company safety policies and procedures

Preferred

· Bachelor's degree in business administration, advertising, marketing or related field

· Solid Waste Industry or Environmental experience

· Bilingual: English /Spanish

Job Type: Full-time

Benefits:

- Dental insurance

- Health insurance

- Life insurance

- Paid time off

- Vision insurance

Work Location: In person